Assistant Store Manager

Turkey Hill; Milton (Northumberland County); On-site; USD 40,000 - 52,000; Full time

Job summary

Turkey Hill in Milton, PA is seeking an Assistant Manager to support the Store Manager and lead a team in delivering an exceptional guest shopping experience.

You will coach the team on guest service, training, scheduling, merchandising, safety, and cleanliness, ensuring 100% in-stock goals and brand standards. This full‑time role requires 1 year of retail or food experience and a High School diploma or GED; supervisory or leadership experience is preferred.

Qualifications

• Minimum education required is High School diploma or GED.
• Minimum experience: 1 year in retail or food service.
• Preferred: 1–2 years in retail/guest service or restaurant in a leadership role.
• ServSafe / Food Safety certification a plus, but not mandatory.

Responsibilities

• Manage the store team’s guest service behaviors and coach to ensure friendly greetings.
• Support Store Manager in building a strong team through training, scheduling, and engagement.
• Partner with Store Manager to achieve operational excellence and hit sales & controls.
• Maintain store appearance and cleanliness; ensure coffee/food areas meet company standards.
• Monitor stock levels, rotate stock, and maintain 100% in-stock goals.
• Perform other duties as assigned by Store Manager or in their absence.
• Must perform essential functions with or without reasonable accommodations.

Skills

Guest service

Team leadership

Coaching

Communication

Scheduling

Training

Education

High School diploma or GED

Associate’s or Bachelor’s Degree (preferred)

Job description

Position Summary:

If you are a high energy, outgoing person who loves to help and lead others and is looking to join a leadership team that is committed to creating a great place to work and even better shopping experience for our guests, this job is for you! Assistant Managers support the Store Manager and other team members in delivering an exceptional guest shopping experience.

Responsibilities

• Manages the store team’s Guest Service behaviors, providing coaching to ensure that they are greeting all guests in a friendly manner to make them feel welcomed, appreciated, and always “make it right” for our guests.
• While covering the location, will support the Store manager in building and developing a strong team with effective training, scheduling, coaching, and supporting a working environment that promotes engagement and living the Company values
• Partner with Store Manager to achieve operational excellence, and hit financial objectives on store promotions, sales objectives, controls etc.
• Assist with achieving overall appearance and cleanliness of the store (inside and out) ensuring that the coffee station is clean and stocked; the food service area is spotless and the bathrooms are sparkling clean, delegating and directing team to maintain condition levels up to Company’s standard.
• Assist with quality control, merchandising, safety programs and other guidelines in place for successful food service operation. Monitor product levels on the sales floor, including coolers and freezers, rotating stock and keeping product levels full so that we have what our guests’ desire and achieve the Company goal of 100% in-stock at all times.
• Perform other duties as assigned at the discretion of the Store Manager or Person in Charge in SM’s absence.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Working Relationships

Store team members, Store Manager, District Manager, and various Corporate personnel and vendors

Minimum Education:High School or GED

Preferred Education:N/A

Minimum Experience:1 year retail or food experience – must complete Assistant Manager Training program before assigned in this role

Preferred Experience:1-2 year in retail, guest service or restaurant, in a leadership role

Preferred Licenses/Certifications and Skills:ServSafe /Food Safety certification a plus but not mandatory

Soft Skills:

• Comfortable talking and interacting with guests and team members
• High energy
• Ability to move from one activity to another quickly
• Team oriented; willing to give extra effort to help others
• Computer skills are helpful

Scheduling:This position is scheduled primarily on second shifts, opposite the Store Manager and must be able to work nights, weekends and holidays.

Hours & Conditions:Full time – 40 hours maximum

Travel:5-10% to cover store and to attend meetings. Ability to deliver deposits to the bank independently (where applicable) and have own vehicle to do so.

Physical Requirements:Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.

Other:Specialized attire required in food establishments (hats or visors, gloves etc. provided)

Desired Previous Job Experience 2 years retail management experience or 2 years non-retail management experience. Associate’s or Bachelor’s Degree. Stable work history. Proficient computer skills.