Assistant Store Manager

Goodwill Industries International, Inc.; Maryland; On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

3 Medical Plans.

Employer Funded Health Reimbursement

3 Dental Plans.

Vision Plan.

401K Plans.

Employer Paid Life Insurance.

EAP.

Paid Time Off; Sick and Vacation.

Paid Holidays.

Job summary

Goodwill of Monocacy Valley is seeking a Store Operations Manager to lead the daily sales floor operations at a GCNA retail store. You will drive performance, staff development, inventory management, and customer service while ensuring adherence to brand standards.

The role requires 1 year of retail management and 1 year of customer service experience, along with proficiency in MS Office. Occasional travel to other GCNA locations may be required.

Qualifications

• Must have 1 year of retail management experience.
• Must have 1 year of customer service experience.
• Proficient in Microsoft Office Suite.
• Must be able to pass a background check and drug screen where applicable.
• Able to speak/read English proficiently.

Responsibilities

• Lead daily operations of the store sales floor to achieve income, revenue and production goals.
• Monitor product levels and inventory to meet budget targets.
• Manage payroll and operating costs to budget.
• Ensure excellent customer service and resolve customer issues.
• Ensure store is clean, well-kept and reflects the Goodwill brand.
• Travel to other GCNA locations for coverage and training.
• Coach, develop, and evaluate Team Members and leaders.

Skills

Retail Management

Customer Service

English proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

1750 Monocacy Blvd. Suite C Frederick, Maryland, 21701, [phone] x#720

Starting Pay: $50,958.00 Annual. This position is eligible for a monthly performance bonus of up to $1,000 based on performance goals.

Position Description

Leads the daily operations of the sales floor at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate. Key responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team Members.

Essential Duties and Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Leads the day-to-day operations of the sales floor.
• Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
• Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.
• Processes complex sales transactions, including customer returns.
• Ensures that Team Members are operating per company standards and procedures.
• Will need to travel to other GCNA locations in order to assist other stores and to attend personal training and development classes.
• Transfers to different stores at any given moment due to business needs.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills)

• One-year work experience in Retail Management required
• One-year customer service experience required
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently
• High School Diploma or Equivalent preferred

Benefits

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

Our Mission

Empowering Individuals, Strengthening Families, and Building Stronger Communities.

Company Culture & Values

Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered on these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Equal Opportunity Employer

Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

Please contact Goodwill of Monocacy Valley at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5.