Assistant Store Manager

O'Reilly Auto Parts; Madison (GA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

A leading auto parts retailer seeks an Assistant Store Manager in Madison, Georgia. You will support the Store Manager, lead team members in providing excellent customer service, and manage operational tasks. Ideal candidates have sales training and certifications, alongside skills in customer service and team leadership. The role includes a competitive compensation package with benefits like health insurance, stock options, and opportunities for career growth.

Qualifications

• Ownership of store operations during management absence.
• Ability to lead team members and ensure excellent customer service.
• Competency in handling retail sales, including hire and training.

Responsibilities

• Lead team to deliver outstanding customer service.
• Supervise retail showroom operations and team execution.
• Assist in hiring, training, and team goal-setting.
• Assist the store manager in setting team goals, providing feedback, coaching and ensuring training is current.
• Assist in recruiting tasks: interviews, evaluating candidates, and collaborating with management on selections.
• Ensure the telephone is answered according to policy.
• Ensure buy online/ship to store and transfers are processed timely; contact customers on shipment arrivals.
• Use the outside purchase order ledger for special orders and outside purchases handling.
• Handle returns and exchanges efficiently, issue refunds correctly, and process returned merchandise.
• Invoicing of merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure compliance with company policies: scheduling, deviations approval, and clocking in/out.
• Perform store opening/closing duties and day-end procedures, money handling, and deposits.
• Assist in maintaining the store building, parking lot, signage/lighting, equipment, and delivery vehicles.
• Carry out all other duties as assigned.

Skills

Customer service

Sales management

Team leadership

Bilingual ability (Spanish desired)

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

ASE Certification

Job description

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late-afternoons, evenings, weekends, etc.)
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Make sure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
• Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
• Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
• All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Required: Sales Specialist Training, Assistant Manager Certification, and RSS Certification.
• Desired: Certified Parts Professional Certification, ASE Certification; Fluency in multiple languages (Spanish highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] option , and provide your requested accommodation, and position details.