Assistant Store Manager

Genuine Parts Company; Killeen (TX); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Genuine Parts Company (NAPA) in Texas seeks an Assistant Store Manager to blend automotive expertise with customer service and operations leadership. You will support the Store Manager across counter sales, inventory, delivery coordination, and housekeeping while maintaining active sales responsibilities.

This developmental role prepares you to become a Store Manager, with overtime and keyholder duties for opening/closing the store.

Formación

• High school diploma or equivalent; technical or trade courses are a plus.
• Experience in automotive aftermarket service or willingness to learn all things automotive.
• Demonstrated leadership experience.
• Passion for customer care and long-term relationships.
• Thrives in a fast-paced, complex environment.
• Experience in a parts/store/retail management setting.
• ASE certifications a plus; NAPA Know How advantageous.

Responsabilidades

• Partner daily with Store Manager on operations, sales, inventory, labor and team performance.
• Actively sell and build customer relationships across retail and wholesale channels.
• Model expected behaviors, processes and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting).
• Handle or support administrative tasks: scheduling, compliance docs, performance tracking.
• Monitor core store metrics and problem-solve for improvements.
• Provide leadership and coaching for store functions and talent development.
• Drive safety, asset protection and continuous improvement initiatives.
• Support continuity and coverage during busy periods.

Conocimientos

Leadership experience

Customer service focus

Inventory management knowledge

Automotive after-market knowledge

Experience in parts/retail store mgmt

Ability to lift 60 lbs

Willingness to learn automotive topics

ASE Certifications (plus)

NAPA Know How

Strong communication skills

Educación

High school diploma or equivalent

Herramientas

Inventory management systems

Descripción del empleo

Job Summary

The Assistant Store Manager uses their automotive, customer service, operational and leadership expertise with all customers and team members to successfully operate our NAPA retail store and lead NAPA to be the dominant parts supplier in the market. The Assistant Store Manager is a primary support to the Store Manager across all store functions while maintaining active customer-facing sales responsibilities. This role has critical oversight of the store operations- ensuring completion of all store functions including counter sales, inventory/receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and stepping in to assist or perform tasks if necessary to maintain standards, ensure coverage, and support store continuity.

The Assistant Store Manager role is designed to be a developmental pathway to becoming a Store Managers. This role may require overtime hours scheduled based on business need, as well as keyholder responsibilities opening and closing the store.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance. May have direct influence and responsibility for direct reports of the store and financial impact of labor planning.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end‑of‑day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Qualifications

• High school diploma or equivalent. Technical or trade school courses or degree completion
• Experience in the automotive after‑market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
• Leadership experience
• Passion for delivering customer care and building long term relationships
• Thrive off working in a very fast paced and complex environment
• Knowledge of cataloging and/or inventory management systems
• Ability to lift 60lbs in some situations
• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
• Entirely customer‑centric (external/internal)
• ASE Certifications a plus
• NAPA Know How

Position Performance Measures:

• Customer satisfaction and issue resolution effectiveness
• Sales performance and overall effective operations in the store
• Product knowledge and technical advisory capability
• People metrics- turnover, time to fill, payroll to GP, schedule compliance
• Store metrics- sales, P&L, OPEX

Physical Demands / Working Environment

• Retail and warehouse environment with frequent customer interaction
• Standing and walking for extended periods throughout the shift
• Ability to lift and move parts and equipment up to ~60 lbs
• Frequent bending, stooping, reaching (including use of ladders/stools)
• Use of equipment such as hand trucks, dollies, and hydraulic lifts
• Requires visual accuracy for identifying part numbers and sequences
• Fast‑paced environment requiring multitasking and attention to detail

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.