Assistant Store Manager

Natural Grocers Good4U; Joplin (MO); On-site; USD 59,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Assistant Store Manager, der die Verantwortung für den reibungslosen Betrieb und die Rentabilität des Geschäfts übernimmt. In dieser Rolle sind Sie für die Schulung und Leitung des Teams verantwortlich und stellen sicher, dass die Kunden den bestmöglichen Service erhalten. Sie werden auch für die Einhaltung von Lebensmittelsicherheitsstandards und die Verwaltung der Bestände zuständig sein. Wenn Sie eine Leidenschaft für den Einzelhandel und einen Fokus auf Kundenservice haben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu wachsen und sich weiterzuentwickeln.

Benefits

Birthday Bonus Pay

Vitamin Bucks

Holiday Pay

Paid Time Off

Paid Nutrition Education

Good4u Crew Member Discount

Power Program

Regular pay increases

Career development opportunities

Health and Wellness Program

Qualifications

• Erfahrung im Management in der Lebensmittelbranche ist von Vorteil.
• Fähigkeit zur Einhaltung von Lebensmittelsicherheitsstandards.

Responsibilities

• Leitung und Schulung des Personals zur Gewährleistung eines hervorragenden Kundenservice.
• Sicherstellung der Einhaltung der Lebensmittelsicherheitsstandards.

Skills

Kundenservice

Organisationsfähigkeiten

Management

Lebensmittelsicherheit

MS Office (Word, Excel, Outlook)

Education

High School Diploma oder GED

1-2 Jahre Managementerfahrung

Tools

Forklift

Job description

Salary Range

USD $59,000.00/Yr.

Overview

The Job in a Nutshell:

The Assistant Store Manager is the second in command and is responsible for the successful operation and profitability of the store, including training, directing, and monitoring all department staff.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

05/01/2025

Responsibilities

Main Responsibilities:

• Greet and service customers per company standards of World Class customer service.
• Provide leadership and professionalism as a manager.
• Handle customer complaints appropriately and per company policy.
• Maintain an inviting and shoppable store environment.
• Ensure products customers want are in-stock.
• Handle special orders per company policy.
• Answer the phone per standards and spend at least 75% of time assisting customers, directing staff, and attending to departments.
• Train staff on exemplary customer service and hold them accountable.
• Ensure staff compliance with applicable food safety certifications and registrations.
• Meet or exceed expectations in sales, sales per labor hour, average ticket, customer count, COGS for produce, and EBITDA.
• Order products from correct vendors to maintain margins.
• Maintain in-stock conditions and monitor product mix, including analyzing departments for top sellers and slow movers, and introducing new products per policy.
• Ensure perishables are rotated and stocked properly.
• Manage markdowns per standards.
• Assist in hiring, training, and managing store personnel.
• Train staff, assign tasks, and oversee task completion.
• Ensure accurate scheduling and task assignment using company tools.
• Partner with department managers for staff sharing and cross-training.
• Ensure staff has product knowledge to meet customer needs.
• Assist in performance evaluations and wage increases.
• Participate in hiring and disciplinary processes.
• Communicate clearly with staff, conduct staff meetings, and post company information.
• Ensure safety guidelines are followed.
• Manage Ulti-time edits timely.
• Assist in training, coaching, and developing staff.
• Encourage staff to increase nutritional and product knowledge.
• Answer customer questions per standards and policies.
• Complete operational responsibilities daily.
• Ensure timely completion of store paperwork and reports.
• Respond to departmental calls and assist with coverage.
• Manage business disruptions as needed.
• Work schedule includes evenings, weekends, and 45 hours per week.
• Support decisions made by the home office and follow communications.
• Be a workplace leader setting standards of excellence.

Employees are expected to be proactive and do whatever it takes to succeed and help the company thrive.

Qualifications

Recipe for Success:

• High school diploma or GED required; 1-2 years management experience in grocery or related retail; natural foods experience a plus.
• Ability to manage changing priorities.
• Ability to pass food safety training and obtain certifications as required by law.
• Must obtain forklift certification.
• Maintain up-to-date food safety certifications through continuing education.
• Highly organized with a sense of urgency.
• Excellent customer service skills.
• Ability to follow directions and complete tasks.
• Cashier trained.
• Proficient in MS Word, Excel, and Outlook.

This description is not a contract and responsibilities may change. Employees must be willing to perform any tasks assigned by their manager or other store support staff.

Benefits Overview

All Crew Members:

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 annually)
• Holiday Pay for 5 holidays (stores closed)
• Paid Time Off (sick and vacation) increasing with tenure
• Paid Nutrition Education
• Good4u Crew Member Discount
• Power Program (rewards)
• Regular pay increases
• Career development opportunities
• Health and Wellness Program
• Employee Assistance Program
• Employee Referral Program

Full-Time Crew Members (30+ hours/week):

• Medical, Dental, Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (via short-term disability)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary benefits (hospital indemnity, accident, long-term disability, term life)
• 401(k) with company match
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with match

Diversity Statement

We are committed to diversity and inclusion, believing that all people should experience health and wellbeing. We embrace differences in gender, race, ethnicity, sexual orientation, religion, abilities, age, culture, thoughts, and ideas, fostering an inclusive environment where everyone can thrive.

Physical Capabilities and Environmental Demands

N = Never, O = Occasional, F = Frequent, C = Constant

Physical Requirements:

• Lift or carry up to 10 lbs. constantly, 11-20 lbs. frequently, 21-50 lbs. occasionally, and 51-100 lbs. with team lift.
• Push or pull up to 15 lbs. constantly, 16-100 lbs. occasionally.
• Use computer for data entry occasionally.
• Walk, stand, manipulate, grip, bend, twist, reach constantly.
• Reach above chest frequently, sit, squat, kneel, climb occasionally.

Environmental Requirements:

• Work with sharp tools, dust, fumes, and in congested areas frequently.
• Occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.