Assistant Store Manager

Carters Inc.; Johnson City (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Paid time off

Education assistance (Advance You)

Job summary

Carter’s in Johnson City, TN is seeking an Assistant Store Manager who will be the first face of the brand for growing families. You’ll greet customers, guide them to our baby essentials, and help prepare for school moments, while fostering an inclusive, capable team.

You’ll coach staff, manage scheduling, drive KPIs, and partner with the Store Manager on merchandising and loss prevention. This role rewards leadership, customer focus, and development of the Carter’s brand in-store operations.

Qualifications

• Retail or related management experience required.
• Strong leadership and customer engagement.
• Proficient in basic computer tools (Outlook, Excel) and web navigation.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with our products and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Coach others to success and model service standards across omnichannel experience.
• Analyze business performance and communicate KPIs with the team to drive results.
• Build customer loyalty through Company programs, including credit.
• Assist the Store Manager in recruiting, hiring, training, and developing the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, and report tasks and financial results using Company tools.
• Collaborate with the Store Manager on merchandising standards, promotions, and product placement.
• Reduce loss through consistent service, education, and operational controls.

Skills

Leadership

Customer Engagement

Communication

Tech Skills

Education

High School Diploma or GED

Tools

Outlook

Excel

Web Navigation

Job description

If you are a CURRENT Carter’s employee, do not apply via this external application. Search \"Browse Jobs\" in Workday to apply internally.

Love what you do. Carter’s Careers. As an Assistant Store Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and others on product styles, features, and benefits.

What we love about Carter’s

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?

Benefits we love

• Schedules that fit your life. Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life.
• Benefits and perks make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more!
• Education “Advance You” Program, you can earn a GED or a bachelor’s degree tuition-free or learn English as a second language!
• Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more!
• The opportunity to build skills and grow as an individual. We provide professional and personal development to help shape your career.
• Development programs to help you grow in your current role and beyond.
• Whether you’re looking to join us for a short while or a long-term career, you will grow at Carter’s. Additional great benefits here.

What you’ll do

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Effectively analyze the business and take necessary action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team
• Build customer loyalty through Company sponsored programs, including credit
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Reduce loss through a consistent level of customer service, education, and operational controls

Qualities we’d love in a candidate

• A positive and solutions-oriented mindset
• Effective and professional verbal and written communication skills
• Demonstrated leadership, supervisory, and customer engagement skills
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• Minimum of 1 year of retail or related management experience
• A high school diploma or GED
• You can: Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods of time; climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week

Carter’s for all

Carter's is an Equal Opportunity and affirmative action employer. (Minority/Female/Disability/Veteran).

Additional information

Applications will be accepted until at least 7 days after the posting date. Carter's does not use AI to make any decision in our hiring process. NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location. *Source: Circana/ Consumer Tracking service, U.S. dollar share, 12 months ending September 2023.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.