Assistant Store Manager

Community Choice Financial Family of Brands; Humboldt (TN); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Paid training and new-hire program

Learning management system for self-im

Cross-brand training across 11 brands

Key holder program for leadership

Performance-based career advancement

Educational reimbursement

Medical insurance options (telemed/HSA

401(k) and Roth 401(k) with company ·

Life and AD&D insurance

Dental/Vision/Disability/Insurance

Employee Assistance Program

Discount Marketplace

Paid time off starting 12 days

Casual dress code (jeans and sneakers)

Job summary

Community Choice Financial Family of Brands is hiring an Assistant Store Manager in Humboldt, TN. You will support customers with financial services, manage daily store operations, and coach Customer Service Representatives. This role involves risk assessment, loan/pawn decision support, and community outreach.

The position offers on-site work with a comprehensive benefits package and opportunities for advancement within the brand network.

Qualifications

• Minimum high school diploma or equivalent.
• At least 1 year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of this position (standing; lifting up to 25 pounds).

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions and process loan/pawn applications and check-cashing transactions.
• Complete daily call campaigns to market services and nurture customer relationships.
• Oversee account management and recovery processes with a focus on customer service.
• Maintain customer information in the POS system accurately.
• Provide coaching and development to Customer Service Representatives.
• Perform duties outside the office including on-site vehicle appraisals and store errands.
• Meet performance standards through partnerships and community events.
• Maintain store security, opening/closing procedures, and cash handling.
• Ensure compliance with company policies and laws, conduct store audits and reports.

Skills

Customer service experience

Leadership experience

Communication skills

Cash handling

Team coaching

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Assistant Store Manager (ASM) – Humboldt, TN

As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands‑on experience running a store. You’ll develop your leadership skills in real‑time by driving account management, customer outreach, and risk management. It’s performance‑driven, people‑first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, this is your next step.

Compensation and Benefits

The hourly wage for the position is $16.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

• Paid on‑the‑job training and a comprehensive new‑hire program.
• Access to a robust learning management system, full of e‑learning modules to help boost your professional and personal development.
• Cross‑brand training that enables you to move into opportunities at any one of our eleven brands across the country.
• Enrollment in a key holder program designed to establish and enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plan with a generous company match program.
• Company‑Sponsored life and AD&D insurance.
• Basic and enhanced voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short‑term and long‑term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business‑casual dress code that includes jeans and sneakers!
• Benefits may change. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What You’ll Do

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate and accurately process loan/pawn applications, check‑cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge‑off accounts.
• Maintain customer information in the point‑of‑sale (POS) system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, ensuring adherence to quality standards and safety procedures.
• Perform duties outside the office, including on‑site vehicle appraisals, store errands, and external marketing.
• Work to meet company‑set performance standards by leveraging business‑to‑business partnership opportunities, obtaining referrals, and participating in and hosting in‑store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast‑paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time work schedule for this position includes, at a minimum, 40 hours per week.
• Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up‑to‑date requirements.

Qualifications

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Preferred Qualifications

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check‑cashing, document verification, money‑order processing.
• Bilingual (English / Spanish) is a plus and may be required for certain locations.
• Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

Why Work With Us

• We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years.
• We have received designation as a Top Employer for Hispanic and Latino communities by HLPA in 2023, 2024, and 2025.
• We were named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.

Company Overview

The Community Choice Financial® Family of Brands (“CCF”, the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick‑and‑mortar stores serving 24 states and online product offerings in 20 states.

Legal and Fair‑Hiring Statements

The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (AI) tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information.

Important: The Company will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Official email correspondence will come from the domains @ccfi.com. In‑store positions are in‑person only.

The Company is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.