Assistant Store Manager

MINISO USA; Hamilton (OH); On-site; USD 2,480,000 - 3,444,000; Full time

Job summary

MINISO USA is seeking an Assistant Store Manager to support the Store Manager in daily operations, ensure exceptional customer service, and drive store performance. This role emphasizes coaching the team, maintaining visual and operational standards, and achieving sales and productivity goals.

The assistant will lead a team of Shift Leads and Sales Associates, promote the membership program, manage inventory and compliance, and assist with recruitment and staff scheduling.

Qualifications

• High school diploma or equivalent required.
• Associate degree or higher in Business Administration, Organizational Behavior, Hospitality or related fields preferred.
• 1+ years of experience in retail management leading teams.

Responsibilities

• Support the Store Manager in daily store operations and delivering exceptional customer service.
• Coach and develop a dynamic team of Shift Leads and Sales Associates.
• Maintain merchandising and visual standards; adhere to operational procedures.
• Drive sales targets and productivity, and promote the membership program to grow loyalty and retention.
• Mentor trainee associates and assist with recruitment, staffing, and retention.

Skills

Leadership

Retail management

Customer service

Communication

Team coaching

Inventory management

Cash handling

Staff scheduling

Education

High school diploma or equivalent

Associate degree or higher in Business Administration / Organizational Behavior / Hospitality

Tools

POS systems

Job description

Job Summary

The Assistant Store Manager supports the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving store performance. This role includes coaching team members, maintaining visual and operational standards, and implementing strategies to achieve sales and productivity goals.

Essential Job Functions

• Will report directly to the Store Manager and lead a dynamic team of Shift Leads and Sales Associates.
• Expected to consistently embody and promote the mission and core values of Miniso in every aspect of your role.
• Responsibility will be to support the Store Manager in ensuring smooth store operations, which includes delivering exceptional customer service, maintaining merchandising standards, adhering to operational procedures, and driving sales performance.
• Drive customer engagement with the membership program, actively promoting sign-ups and building loyalty to increase both retention and sales performance.
• Support the Store Manager by mentoring trainee associates, achieving sales targets, and driving business growth.
• Support management of inventory levels, processing shipments, handling damages and returns, and managing supplies.
• Assist in the recruitment process for store talent, training, staffing, and retention.
• Support the Store Manager with all administrative tasks, ensuring strict adherence to policies and procedures, including staff scheduling, inventory management, and compliance with Miniso handbook guidelines.
• Help ensure the store remains in top condition and adheres to visual merchandising standards by communicating insights and feedback to the Store Manager.
• Capable in delivering constructive feedback that promotes both recognition and accountability, fostering a culture of growth and continuous improvement within the team.
• Work closely with the Store Manager and Loss Prevention Team to address internal and external shrink in alignment with company policies and procedures.
• Achieve sales targets by training, motivating, mentoring, and offering constructive feedback to the sales team.
• Manage cash-handling tasks, ensure strict adherence to standard operating procedures, and create a clean, safe environment for both associates and customers.

Additional Qualifications

• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Proven successful experience in retail management.
• Strong leadership, organizational, and customer management skills.
• Excellent communication and interpersonal abilities.
• Ability to relocate or manage additional stores based on business needs.
• Ability to travel between locations is required.

Education & Experience

• High school diploma or equivalent required; Associate degree or higher in Business Administration, Organizational Behavior, Hospitality or related degrees is preferred.
• 1+ years of experience in retail management, with a strong track record of leading teams.

Pay Range

USD $18.00 - USD $25.00 /Hr.