Assistant Store Manager

Carter's Retail Inc.; Gurnee (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

30% discount on brands

Education Advance You program (GED/bac

Job summary

Carter’s is seeking an Assistant Store Manager in the United States (Gurnee, IL). You will lead a team, focus on customer service, and coach staff to achieve store goals while maintaining a welcoming environment for families.

Expect involvement in scheduling, training, and merchandising to drive sales and guest satisfaction. The role emphasizes inclusivity, growth, and strong communication with customers and team members.

Qualifications

• Minimum of 1 year of retail or related management experience.
• Strong verbal and written communication skills.
• Ability to lead a team, coach others, and manage store operations.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide product guidance.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and omnichannel experience while coaching others to success.
• Analyze the business and communicate KPIs to improve results with the team.
• Assist the Store Manager in recruiting, training, and developing the store team.

Skills

Leadership

Customer engagement

Communication

Retail operations

Team coaching

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

As an Assistant Store Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and others on product styles, features, and benefits.

What we love about Carter’s

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?

Benefits we love

• Schedule that fits your life, allowing you to focus on all aspects of your life
• Health benefits
• Mental health benefits
• 30% discount on our brands
• Referral bonuses
• Education “Advance You” Program: earn a GED or a bachelor’s degree tuition‑free or learn English as a second language
• Paid time off, holidays, and parental leave
• Adoption assistance
• Charitable matching gifts
• Professional and personal development programs to help shape your career
• Opportunities to build skills and grow as an individual
• Development programs to help you grow in your current role and beyond

What you’ll do

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Effectively analyze the business and take necessary action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team
• Build customer loyalty through Company sponsored programs, including credit
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Reduce loss through a consistent level of customer service, education, and operational controls

Qualities we’d love in a candidate

• A positive and solutions-oriented mindset
• Effective and professional verbal and written communication skills
• Demonstrated leadership, supervisory, and customer engagement skills
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• Minimum of 1 year of retail or related management experience
• A high school diploma or GED
• You can: Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods of time; climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week

Carter’s for all

Carter's is an Equal Opportunity and affirmative action employer. (Minority/Female/Disability/Veteran). Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Additional information

NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location.

*Source: Circana/ Consumer Tracking service, U.S. dollar share, 12 months ending September 2023.

Compensation for this position ranges from $20.00 - $26.25 per hour based on experience and location.

We’ve become an industry leader by providing quality – from the clothing we sell to the careers we offer our team. Shared values have paved the way to our success. We nurture inclusive work environments for everyone. We invest in our teams with training and development programs to help them build their skills. We succeed together; everyone is welcome to grow in many ways. We’ve kept our close-knit warmth since our founding. You’ll have the opportunity to work with colleagues who often become fast, lifelong friends while making new connections and sharing memorable experiences. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?