Assistant Store Manager

Barnes & Noble College; Gainesville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Daily Pay

Employee Discount

Paid sick time

401k

Commuter Benefits

Job summary

Barnes & Noble College is seeking an Assistant Store Manager to support daily operations, supervise staff, and ensure outstanding customer service in our campus bookstore.

You will help meet sales goals, handle cash, train employees, and foster a welcoming atmosphere for students and faculty while delivering a positive, measurable shopping experience.

Flexibility with evenings and weekends is required; prior supervisory or Best Seller program a plus.

Qualifications

• 3+ years' experience in a retail setting.
• 1+ year supervisory experience preferred or a graduate of the Best Seller Program.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Support store operations and departments in partnership with the Store Manager or General Manager.
• Direct work activities to ensure delivery of services, sales, and customer service.
• Maintain a presence on the sales floor to greet customers and assist with purchases.
• Assist with hiring and training new employees for the sales floor or other departments.
• Drive customer experiences to enhance bookstore loyalty and deliver measurable results.
• Develop knowledge of all store departments to guide customers and team members.

Skills

Retail experience

Supervisory experience

Customer service

Communication skills

Problem solving

Education

High School Diploma/GED

Best Seller Program

Job description

Introduction

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other - uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.

Overview

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant Store Manager in our bookstore. The Assistant Store Manager will support the Store or General Manager in the daily operation of our retail store. You will supervise employees and tasks, work directly with customers, and play an instrumental role in carrying out the directives of the manager. Cash handling, customer service, team building, and problem solving are essential skills that will be used on a daily basis.

Responsibilities

As an Assistant Store Manager you will support all store operations and departments in partnership with the Store Manager or General Manager. You may be involved in purchasing for one or more departments, directing operational functions, and/or with scheduling and team development. At all times you will be expected to deliver outstanding customer service to the academic and co-curricular community while helping the store to meet or exceed sales goals, identify business opportunities, and motivate our team. With people management you may have direct involvement with training, directing, and counseling our team to help create excitement around our products, programs, and initiatives. Driving our team to create customer experiences that enhance bookstore loyalty, and deliver measurable results will be a daily expectation.

Expectations:

• Develop a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Assign and direct work activities for team members or other management team members to ensure delivery of services, sales, and customer service.
• Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of merchandise or services when necessary.
• Manage customer and/or employee issues appropriately, timely, and with respect.
• Assist with hiring and training new employees for the sales floor or other departments.
• Maintain an appealing sales floor-- shelf, arrange, clean, and organize product or space within the store.
• Assist with processing sales transactions involving cash, credit, or financial aid payments.

Physical Demands:

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Benefits available include:

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefits

COVID-19 Considerations:

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

• 3+ years' experience in a retail setting.
• 1+ year supervisory experience preferred or a graduate of the Best Seller Program.
• High school diploma/GED preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Familiarity with financial and customer service principles.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and Affimative Action Employer committed to diversity in the workplace.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.