Assistant Store Manager

Tailored Brands, Inc.; Frisco (TX); On-site; USD 46,000 - 58,000; Full time

Job summary

Tailored Brands, Inc. is seeking an Assistant Store Manager to partner with the Store Manager in leading the store team to meet sales, service, and operational goals.

You will train staff, recruit, and foster an inclusive environment while communicating priorities and opportunities using data from store reports. You will drive customer experience, support scheduling, and implement brand programs to maximize sales and ensure operational excellence.

Qualifications

• Minimum of 2 years of Retail or Sales experience.
• Creative individual with good judgement and strategic thinking.
• Proficient in technology systems, including Microsoft Office and POS.
• Ability to stand, walk, and lift up to 50 lbs; conduct exchanges safely.
• Strong customer service and leadership capabilities.
• Ability to recruit and train store staff; promote inclusivity.

Responsibilities

• Lead store staff to achieve sales, service, and operational goals.
• Coach and train staff; support recruiting and inclusive environment.
• Present opportunities with data-based insights from store reports.
• Assist in scheduling and staffing to ensure sales coverage.
• Execute store programs to boost efficiencies in sales, service, and branding.
• Ensure excellent customer experience and address feedback.
• Collaborate with Store Manager to drive opportunities and results.

Skills

Retail sales experience

Leadership

Staff coaching

Customer service

Data-driven decisions

Communication

Tools

Microsoft Office

POS System

Job description

Partners with Store Manager to assist in leading store staff to achieve sales, service, and operational expectations. Supports the Store Manager efforts to set clear performance expectations and to ensure the store team is trained in sales, customer service, and operations to meet company standard. Models company values and leads by example as an active coach. Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities. Assists Store Manager in recruiting store staff and embraces diversity by contributing to an inclusive store environment. Performance: Supports the Store Manager in the achievement of store business plans, including sales, customer service and operational goals. Assists in developing game plans and following up on execution to maximize sales and drive consistent performance results. Partners with Store Manager to present opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions. Participates in driving business outreach opportunities and communicate leads to Store Manager, Multi-Unit Manager and Business Outreach team. Identifies performance opportunities and assists in development of a plan to address and manage issues effectively. Operational Excellence: Partners with Store Manager to ensure store schedule accuracy and proper staffing to effectively execute initiatives and operational tasks, while maintaining proper sales coverage to deliver on the customer promise. Assists with training store staff on all internal operational functions. Stays informed on corporate communication, directives, initiatives, and policies and procedures. Supports the Store Manager with the implementation of store programs to increase efficiencies in sales, service, operations, and branding. Workplace: Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued. Supports a culture of learning and development, ensuring training tools are leveraged. Serves as a role model to all store team members and provide enthusiastic motivational leadership. Assists in creating a steady pipeline of external talent through recruitment. Partners with Store Manager to conduct regular store meetings ensuring all store team members are up to date with all company directives. Assists with training the store team on the customer service expectations to create an exceptional customer experience. Supports the Manager to lead the store team to exceed customer expectations and achieve a high Net Promoter Score. Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns. Collaborates with the Manager to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction. Minimum of 2 years of Retail or Sales experience. Creative individual who demonstrates good judgement and is tuned-into the pulse of the business. Self-motivated, results oriented, strategic thinker. Proven ability to train and develop high performing store teams. Proficient in technology systems, applications, Microsoft Office, and video conferencing. Ability to operate a computer and POS System. Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.