Assistant Store Manager

Staples; Franklin (TN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Full-time hours

Generous paid time off

Career development program

Weekly pay

401(k) with company match

Medical, dental and vision insurance

Associate discounts

Discounts at retailers/restaurants

Job summary

Staples seeks an Assistant Manager to drive sales, service and customer engagement in Franklin, TN. You’ll lead a team to deliver total solutions, build relationships and ensure a smooth, customer-focused store experience.

You'll coach staff, manage merchandising and operations, and work with the GM to meet goals while embodying Staples values in the community and adapting to change.

Qualifications

• 2+ years managing a sales team in retail or services.
• Experience coaching a team in a customer-centric environment.
• Able to engage with customers and understand their needs.
• Strong communication, organization, planning and adaptability to change.
• Review results against goals and implement growth plans.
• Manage conflict in a cooperative, non-confrontational manner.
• Operate with honesty and integrity regarding customer and business information.
• Ability to work in a fast-paced environment and lift 10–50 lbs.

Responsibilities

• Provide leadership in community, customer service, sales and team development.
• Develop a high-performing team focused on exceptional store experience and consultative selling.
• Coach, train and role-play to deliver results.
• Attain sales and service goals, profit margins and store operations execution.
• Direct merchandising opportunities within the store.
• Assist with delegating operational tasks with the GM.
• Share responsibility for cost control and act as Floor Leader.
• Champion company initiatives and adapt to change and responsibilities.

Skills

Sales team management

Customer-centric

Communication

Organization

Planning

Adaptability

Conflict resolution

Integrity

Physical stamina

Job description

Assistant Managers drive sales, services and customer engagement in the store and ensure the store is ready for business. You and your team will establish customer relationships that build loyalty, provide total solutions to meet customer’s needs and grow the business. You will guide your team in being positive, inclusive, and collaborative while helping your customers achieve their goals. Hiring immediately.

• Full-time hours, generous paid time off, career development program and weekly pay
• Compensation is based on qualifications and experience
• 401(k) with company match
• Full medical, dental and vision insurance
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• And many more benefits

Provide strong leadership in community, customer service, sales, and team development.

• Ensure that the store culture embodies Staples values and its commitment to the community
• Develop a high-performing team focused on providing an exceptional store experience, consultative selling, driving conversions and providing total solutions to every customer
• Develop team to deliver results through coaching, training, and role playing
• Attain sales and services goals, profit margin and execution of store operations
• Provide direction daily for merchandising opportunities within the store
• Assist with delegating operational tasks in partnership with the GM
• Shared responsibility for total store operations and cost control as well as acting as the Floor Leader
• Champion company initiatives, being adaptable and flexible to change and responsibilities

Essential skills and experience:

• 2+ years managing a sales team in a retail or services industry
• Experience managing and coaching a team in a customer‑centric, solutions‑based environment
• Must be able to engage and speak to customers and understand their needs
• Strong communication, organization, planning and adaptive to changing business priorities
• Review results against business goals and strategies and deliver plans for growth and improvement
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to work cooperatively in a high paced and sometimes stressful environment
• Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously

Preferred skills and experience:

• Experience using financial metrics to track sales progress to drive profitable sales and margins
• Ability to network and engage with the community

Staples does not sponsor applicants for work visas for this position.

About Us

The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.

Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Staples is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 1-888-490-4747 for more information.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Info

• Job Identification 72236
• Job Category Retail Management
• Posting Date 07/20/2026, 10:24 PM
• Job Schedule Full time
• Job Shift Flex Hours
• Locations 2000 Mallory Lane, Franklin, TN, 37067, US (On-site)