Assistant Store Manager

NAPA; Fort Dodge (IA); On-site; USD 42,000 - 66,000; Full time

Job summary

NAPA Fort Dodge seeks an Assistant Store Manager who blends automotive knowledge with strong customer service to operate daily retail activities, lead counter sales, inventory, and deliveries, and uphold store standards.

You will partner with the Store Manager, coach staff, monitor performance, ensure safety and loss prevention, and handle opening/closing duties as needed in this developmental role.

Qualifications

• High school diploma or equivalent is required.
• Experience in automotive after-market or willingness to learn all things automotive.
• Demonstrated leadership experience in a fast-paced environment.
• Passion for delivering customer care and building long-term relationships.
• Ability to work in a fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• Actively sell and build customer relationships across retail and wholesale channels.
• Model expected behaviors and oversee opening and closing routines.
• Handle scheduling input, compliance documentation, performance tracking, and basic P&L awareness items.
• Monitor store metrics and uncover trends to drive solutions.
• Provide leadership, training, and performance management for the store team.

Skills

Leadership experience

Customer care

Inventory management

Sales experience

Operations management

Training/mentoring

Safety compliance

Education

High school diploma or equivalent

ASE certifications a plus

Tools

Inventory management systems

Cataloging systems

Job description

Job SummaryThe Assistant Store Manager uses their automotive, customer service, operational and leadership expertise with all customers and team members to successfully operate our NAPA retail store and lead NAPA to be the dominant parts supplier in the market. The Assistant Store Manager is a primary support to the Store Manager across all store functions while maintaining active customer-facing sales responsibilities. This role has critical oversight of the store operations- ensuring completion of all store functions including counter sales, inventory/receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and stepping in to assist or perform tasks if necessary to maintain standards, ensure coverage, and support store continuity.The Assistant Store Manager role is designed to be a developmental pathway to becoming a Store Managers. This role may require overtime hours scheduled based on business need, as well as keyholder responsibilities opening and closing the store. ResponsibilitiesPartner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance. May have direct influence and responsibility for direct reports of the store and financial impact of labor planning.Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).Model expected behaviors, processes, and customer standards.Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.Support talent development: provide coaching, and mentor successors for advancement.Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.QualificationsHigh school diploma or equivalent. Technical or trade school courses or degree completionExperience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotiveLeadership experiencePassion for delivering customer care and building long term relationshipsThrive off working in a very fast paced and complex environmentKnowledge of cataloging and/or inventory management systemsAbility to lift 60lbs in some situationsBackground and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealershipExperience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experienceEntirely customer-centric (external/internal)ASE Certifications a plusNAPA Know HowPosition Performance Measures:Customer satisfaction and issue resolution effectivenessSales performance and overall effective operations in the storeProduct knowledge and technical advisory capabilityPeople metrics- turnover, time to fill, payroll to GP, schedule complianceStore metrics- sales, P&L, OPEXPhysical Demands / Working EnvironmentRetail and warehouse environment with frequent customer interactionStanding and walking for extended periods throughout the shiftAbility to lift and move parts and equipment up to ~60 lbsFrequent bending, stooping, reaching (including use of ladders/stools)Use of equipment such as hand trucks, dollies, and hydraulic liftsRequires visual accuracy for identifying part numbers and sequencesFast-paced environment requiring multitasking and attention to detailNot the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.