Assistant Store Manager

O'Reilly Auto Parts; Ephrata (WA); On-site; USD 23,598 - 32,373; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts in Ephrata, WA, is looking for an Assistant Store Manager to support store operations. Responsibilities include leading the team in customer service, supervising store activities in the Store Manager’s absence, and assisting in hiring and training new employees.

The ideal candidate will have certifications in sales and management, with fluency in multiple languages preferred. Join us for a competitive wage, benefits, and opportunities for growth in a dynamic work environment.

Qualifications

• Strong sales and customer service skills.
• Experience in retail operations and team management.
• Ability to train and mentor team members.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise store operations in the Store Manager's absence.
• Assist in hiring and training new staff.
• Ensure compliance with company policies and procedures.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Fluency in Spanish

Job description

Compensation

$17.13 - $23.50 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Position Overview

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the retail showroom, including team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late afternoons, evenings, weekends, etc.).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring, and ensuring team members stay current on their individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Make sure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed efficiently and friendliness, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure all team members comply with company policies, including adhering to the posted work schedule and obtaining approvals for changes/deviations from management; ensure team members clock in/out accordingly.
• Perform all store opening/closing duties, day end procedures, verify/securing money/deposits, prepare bank deposits as needed, ensure night security lights are on, lock doors and secure the building, arm/disarm security alarms, and check/secure/lock delivery vehicles in a designated area.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
• All other duties as assigned.

Skills, Education, Knowledge, Experience, Abilities

Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.

Desired: Certified Parts Professional Certification; ASE Certification. Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.