Assistant Store Manager

Freedom-Outdoors-; Elizabethtown (Lancaster County); On-site; USD 42,000 - 63,000; Full time

Job summary

Freedom-Outdoors- is seeking an Assistant Store Manager to lead a retail team, drive sales, and maintain store operations in Lancaster County. You will coach staff, schedule, train, and ensure a superior customer experience while enforcing the Freedom Creed.

This role includes payroll coordination with the GM, inventory control, visual merchandising, floor coverage, and coordination with service leads to promote events and services.

Qualifications

• Leadership and people-management abilities
• Strong planning and organizational skills
• Clear written and verbal communication with a positive leadership style
• Attention to detail and accuracy

Responsibilities

• Lead sales staff and service with the Freedom Creed to ensure customer experience.
• Coach, supervise, and train employees; set goals and appraise results.
• Train staff in company training standards and SOPs.
• Motivate staff to upsell, cross-sell, and drive revenue.
• Assist payroll by coordinating with the GM on schedules.
• Investigate issues and resolve customer complaints.
• Maintain product knowledge to better serve customers.
• Maintain inventory with the buyer to prevent stockouts.
• Keep store clean, orderly, and safe for customers.
• Daily warehouse work and back-stock checks to ensure floor representation.
• Execute floor tasks with accountability.
• Coordinate with the service lead to promote events and services.

Skills

Leadership

Management

Customer service

Planning

Communication

Accountability

Job description

*This is a retail leadership position. A typical schedule would be a 50 hour work week, every other weekend, and 2-3 closing evening shifts a week*

The primary objective of Assistant Store Manager is to maintain the Freedom Service Creed and customer satisfaction by developing sales volume across all products and services by managing sales people; assigning short and long-term objectives, maintaining floor merchandizing and displays; assisting customers with selections and purchases; developing and training the staff. In addition, the Assistant Store Manager will lead and audit back-end daily operational processes to ensure store continuity and compliance.

Position Attributes

• Leadership and management skills
• Accuracy and attention to detail
• Strong planning and organization skills
• Positive motivational leader with strong written and verbal communication skills
• Proactive action and accountability

Principal Duties & Responsibilities

• Maintain sales staff and service by utilizing the Freedom Creed and a strong commitment to the customer experience
• Manage store associate direct reports by establishing expectations and goals, coaching, counseling, and training for employees; including, planning, monitoring, and appraising job results
• Train retail sales staff in accordance with company training standards and process SOPs.
• Motivate store associates to execute store promotions, upselling, cross selling, and revenue generating activities.
• Assist in payroll management by working with the GM on schedule adjustments inline with business needs
• Resolve customer complaints by investigating problems; developing solutions; following up to ensure resolution
• Maintain knowledge of products and services to better serve our customer
• Maintain inventory by working hand in hand with the Retail buyer to eliminate out of stocks
• Maintain store appearance by creating a clean, orderly, and safe shopping environment
• Working the warehouse daily, checking back stock to insure all product is represented on the floor at all times
• Execute floor level task lists provided by the General Manager or Director of Retail with a high degree of accountability.
• Work in coordination with the Hunting & Service Lead to promote and execute services, leagues, contests, events, etc. at the store level.

Expectations

• Be a positive voice of growth and change. Set the weather each day in the store
• Maintain the stability and reputation of the store by complying with legal requirements
• Maintain quality relationships and services by living and administering the Freedom Service Creed.