Assistant Store Manager

Community Choice Financial Family of Brands; East Ridge (TN); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Paid on-the-job training

Educational reimbursement

Medical insurance

401(k) matching

Paid time off starting at 12 days

Job summary

Community Choice Financial Family of Brands is looking for an Assistant Store Manager in Eastridge, TN. In this role, you will support customers and drive sales while managing teams and financial transactions. The position offers hands-on leadership experience, with growth potential and a focus on customer success.

Applicants should have a high school diploma and at least one year of customer service or retail experience. The company provides comprehensive benefits, including training programs and medical insurance.

Qualifications

• High school diploma or equivalent is required.
• Minimum one year's experience in customer service, sales, or retail.
• At least 3 months of supervisory or relevant leadership experience.

Responsibilities

• Maximize customer success by offering tailored financial services.
• Assess and process loan/pawn applications and transactions.
• Supervise and develop Customer Service Representatives.

Skills

Customer service

Sales

Leadership

Communication skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

POS systems

Job description

Overview

Eastridge, TN — As an Assistant Store Manager (ASM), you’ll support customers through real financial needs while gaining hands-on experience running a store. You’ll develop leadership skills in real time by driving account management, customer outreach, and risk management. It’s performance-driven, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a company that invests in your future, you’ve found your next step.

Your Opportunity

Assistant Store Manager, Speedy Cash — Eastridge, TN

Compensation

The hourly wage for the position is $16.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
• Enrollment in a key holder program designed to establish and enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational reimbursement program.
• Medical insurance with telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plans with a generous company match.
• Company-sponsored Life and AD&D Insurance.
• Voluntary benefits (dental, vision, disability, life, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance).
• Free access to mental health resources, life coaching, and more for you and your family through our Employee Assistance Program.
• Discount Marketplace with exclusive retailer discounts.
• Paid time off starting at 12 days in your first year.
• Relaxed, business casual dress code (jeans and sneakers allowed).
• Benefits are subject to change based on current offerings and plan documents.

What You’ll Do — Essential Duties And Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions, and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge-offs.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Work to meet company performance standards by leveraging B2B partnerships, obtaining referrals, and participating in in-store and community events.
• Maintain office security protocols and conduct opening/closing procedures, including vault and cash drawer management.
• Help ensure a compliant work environment with company policies and applicable laws; assist with store audits, reporting, and financial data preparation.
• Monitor and maintain store appearance and cleanliness; address facility needs and scheduling maintenance.
• Work efficiently in a fast-paced environment and handle multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends. Minimum 40 hours per week.
• Store hours/schedules may change by brand and at the company’s discretion. Check with your recruiter for the most up-to-date requirements.

What We’re Looking For — Qualifications And Skills

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted in accordance with applicable law.
• Ability to meet the physical demands of the position (stationary work, standing up to 90% of the time, moving up to 25 pounds, and operating keyboard controls).

Nice To Have — Preferred Qualifications And Skills

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, money order processing.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.
• Valid driver’s license, auto insurance, and ability to use a personal vehicle during the workday (mileage compensated).

Our Purpose

The Community Choice Financial Family of Brands (CCF or the Company) is one of the largest consumer specialty finance organizations in the U.S. We provide customers and communities with access to short-term financial services via more than 1,500 stores across 24 states and online offerings in 20 states.

Think you’d thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers

The information contained herein is not an all-inclusive list of duties and responsibilities. The Company may revise the job description at any time, and additional functions may be assigned. Requirements, skills, and abilities are those necessary to perform the position at a minimal level. The Company uses AI tools in recruitment and hiring processes. The Company is an equal-opportunity employer.