Assistant Store Manager

Goodwill of Northern MN & WI; Duluth (MN); On-site; USD 46,701,000 - 49,594,000; Full time

Benefits offered by this job

Career advancement

Flexible schedules

Retirement & 401K with company match

Employee Assistance Program (EAP)

Community impact

Job summary

True North Goodwill in Duluth, MN is hiring an Assistant Store Manager for a full-time, 40-hour week. The role pays $16.32 per hour and involves overseeing store functions in the absence of the Manager, supervising staff, and ensuring smooth daily operations.

The organization offers pathways for career advancement, flexible schedules, and a 401K plan with company match, plus support programs and a focus on community impact.

Qualifications

• Proficient numeracy and data handling.
• Strong customer service mindset and communication skills.
• Ability to maintain confidentiality of personnel, customers and agency information.

Responsibilities

• Greet and assist customers in-store and by phone in a friendly, efficient manner.
• Cover basic Store Manager functions by working weekends and closing shifts as required.
• Supervise in Manager's absence and support Retail Associates in daily tasks.
• Operate cash register and train new employees on checkout and donations.
• Maintain daily/weekly reports, deposits, and inventory checks.
• Ensure store security and enforce policies and procedures.
• Assist with merchandising, pricing, and display upkeep.
• Support onboarding and interviews for Retail Associates.
• Meet daily production and pricing goals per agency guidelines.
• Maintain neat store appearance and organized stock areas.

Skills

Numeracy

Customer service

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Store Manager

Retail Store Duluth, MN, US

Full-Time 40 hours per week

$16.32/hour

True North Goodwill is a nonprofit organization regionally headquartered in Duluth, MN whose mission is transforming lives for generations through learning and the power of work. We provide training, jobs, and support services for people with barriers to employment who seek greater independence. Our mission is funded through the sale of donated clothing and household items in Goodwill stores and online. We are a group of nearly 300 mission minded employees in Northern MN & WI working as one. Each of us is essential to helping our community thrive and prosper.

Goodwill offers a wide range of career pathways and growth ranging from entry-level to management in retail, transportation, mission services, and administrative/professional fields. By working at Goodwill, you can make an impact in your community. And we can show you how.

Goodwill is an equal‑opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Why we are a great place to work?

• Career advancement pathways
• Flexible work schedules to create a schedule that allows for a work/home balance.
• Retirement & 401K planning with company match (Up to 6%)
• Employee Assistance Program (Crisis counseling, financial planning, legal consultation, mental health counseling, wellness resources)
• Knowing you are part of making an impact in people’s lives
• Critical Illness and accident insurance
• Basic life insurance at no cost, with voluntary and spousal coverage options
• A culture built upon our core values of: Trust, Respect, Dedication, Responsibility, and Innovation
• Career support and planning

Duties and Responsibilities

• Greeting and assisting customers in the store and on the telephone, in a pleasant, efficient manner. Being available to customers, donors and employees in the retail production area.
• Cover basic Store Manager functions by working a minimum of 2 weekends per month and 2 closing shifts per week that are not worked by the Store Manager.
• Handle supervisory duties in the absence of the Manager. Carryout Retail Associate duties and maintain a motivational attitude as a role model to part-time Retail Associates.
• Operate the cash register and calculator as necessary and following correct money handling including “Found Money” procedures. Train new Retail Associates on the cash register, production and donations.
• Fill out daily and weekly store reporting and handle daily bank deposits.
• Be alert to shoplifting, ticket switching, etc. Maintain store security and enforce the Employee Purchase and Goods Security Policy.
• Be familiar with rehabilitative plans of clients assigned to the store. Work with them, as assigned, to improve their work behaviors and skills.
• Sell merchandise and assist the Store Manager in all daily activities including conducting Retail Associate interviews with the Store Manager.
• Meet or exceed daily production goals by sorting and pricing donated goods, maintaining quality control, and pricing per agency guidelines.
• Maintain quality control of donated goods and pricing levels per agency guidelines.
• Assist Retail Associates in the production area as necessary.
• See that new merchandise is put out on the sales floor daily and that old merchandise is pulled weekly according to the rotation schedule.
• Fill new goods/store supply orders, complete monthly inventories, purchase orders, receiving reports, donation receipts, and other forms as necessary.
• Maintain neat and clean store appearance including the dressing rooms and office.
• Keep merchandise counters, shelves, racks and displays fully stocked and in order.
• See that Retail Associates assigned to displays each week are accountable for having them done.
• Maintain the donation and production areas of the store according to agency standards. Follow the allowable list at workstations and the Daily 10 Minute drill.
• Accept other related duties and responsibilities from time to time that may be assigned.

Required Skills and Abilities

• Be able to work at all store locations as assigned
• Skill in working with numbers
• Ability to pleasantly and effectively work with customers and co-workers § Basic computer skills specifically with Microsoft Outlook, Word and Excel.
• Ability to maintain confidentiality of personnel, customers and agency information at all times in both professional and social situations.

Education and Experience

• High school diploma or GED equivalent strongly preferred
• Ability to successfully pass a background check
• A positive attitude and the ability to work with a team of like-minded individuals.

PhysicalRequirements

These work environment factors are general CONSTANT: Stand and near vision. FREQUENT: Bend neck; talk/speak; and visual accommodation. OCCASIONAL: Medium work, lift and carry up to 50 pounds; rotate neck, static neck position; walk; hear within 5 feet and midrange vision.

The foregoing statements describe the general purpose, responsibilities assigned, and capacity needed to perform this job, and are not an exhaustive list of all the responsibilities and duties that may be assigned, or skills that may be required.