Assistant Store Manager

EZPAWN; Copperas Cove (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Free health insurance

Competitive wages

Bonus potential

401(k) with company match

Generous paid time off

Team member discount

Progressive career path

Job summary

EZPawn is hiring an Assistant Store Manager in Copperas Cove, TX. You will lead store operations, drive revenue and margins, and oversee sales and loans processing while coaching a team.

The role supports career progression toward Store Manager, with a strong emphasis on customer service and staff development. The position requires a high school diploma or GED, a valid driver’s license, background check clearance, and at least 1 year in management or customer service.

Qualifications

• High school diploma or GED.
• Valid driver’s license and auto insurance.
• Ability to pass a criminal background check and drug test.
• 1+ years experience in management, supervisory, and/or customer service.
• Ability to offer and describe various solutions and their benefits to the customer.
• Background of accountability for meeting targets and metrics in a performance-driven environment.

Responsibilities

• Drive revenue and control cost to deliver budgeted operating margins.
• Complete and oversee accurate and proficient sales and loans transactions.
• Analyze reports on key business metrics and provide recommendations and necessary actions.
• Ensure personal and team standards are met for superior customer service.
• Assist with staffing and retention efforts.
• Assist with Team Member onboarding and training, ensuring both are completed per Company Guidelines.
• Provide direction, coaching, development and performance feedback to Team Members.
• Conduct structured 1:1s with store Team Members.
• Perform daily management responsibilities.
• Drive personal vehicle for business needs.

Skills

Leadership

Coaching

Mentoring

Negotiation

Customer service

Time management

Prioritization

Communication

Education

High school diploma or GED

Job description

Address: 1420 E. Hwy 190 Copperas Cove, Texas 76522 Brand: EZPawn Pay range is based on experience from $19.00 per hour to $21.00 per hour. We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Retail management professionals, are you ready to apply your leadership background to something fun and different that will allow you to build a rewarding long-term career? Join our team at EZCORP! Founded with 16 pawn stores in 1989, we have grown into a market leader in the specialty consumer finance industry, operating over 1000 storefronts in 16 US states, as well as in Mexico and several Central American countries.

We are looking for Assistant Store Managers who want to learn about the pawn business, follow our career path and development plans and aspire to become Store Managers in the future.

Job Responsibilities

• Drive revenue and control cost to deliver budgeted operating margins
• Complete and oversee accurate and proficient sales and loans transactions
• Analyze reports on key business metrics and provide recommendations and necessary actions
• Ensure personal and team standards are met for superior customer service
• Assist with staffing and retention efforts
• Assist with Team Member onboarding and training, ensuring both are completed per Company Guidelines, including own personal training requirements
• Assist with ensuring Team Member engagement and turnover are in line with Company expectations
• Provide direction, coaching, development and performance feedback to Team Members
• Help Team Members understand how their daily goals align with Company strategic goals
• Conduct structured 1:1s with store Team Members
• Perform daily management responsibilities
• Drive personal vehicle for business needs

Job Requirements

We are looking for an Assistant Store Manager who combines an engaging personality and solid leadership, coaching and mentoring skills with strong negotiation talents, and the ability to read and manage customer needs and emotions. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important that you display excellent communication and interpersonal skills.

• High school diploma or GED
• Valid driver’s license and auto insurance
• Ability to pass a criminal background check and drug test
• 1+ years experience in management, supervisory, and/or customer service
• Ability to offer and describe various solutions and their benefits to the customer
• Ability to maintain a professional appearance and demeanor
• Background of accountability for meeting targets and metrics in a performance-driven environment, a plus
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plus
• Pawn experience, a plus
• Bilingual, a plus

Benefits

• Free Health Insurance*
• Competitive wages
• Bonus potential
• 401(k) w/ company match
• Generous Paid Time Off
• Paid community service time
• Team Member discount
• Progressive career path
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Why Join Us

We are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast-paced environment. We offer competitive pay, generous bonus potential from day one, and great benefits!

Equal Opportunity

We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

About EZCORP

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.