Assistant Store Manager

Rhone; Chicago (IL); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health Benefits

Clothing discount

Paid Time Off

Bonus Incentive Program

7 Company Holidays annually

401(k) plan with Company matching

Job summary

Rhone is seeking an Assistant Store Manager to lead and coach the store team, ensuring a positive customer experience. You will support the Store Manager in achieving store metrics and serve as an ambassador of Rhone’s values, including Gritty, Responsible, Excellent, Authentic, and Team Centered.

A passion for fitness and a healthy lifestyle is desired. The role emphasizes recruitment support, training, and omni-channel customer interactions, with emphasis on a sharp appearance and store

Qualifications

• 3+ years of retail leadership experience or equivalent consumer facing experience.
• Proven experience in leadership and team development.
• Strong interpersonal communication and customer service skills.
• Strong organizational, time management and multitasking skills.

Responsibilities

• Support the recruitment, selection, and onboarding of employees who are passionate about pursuing progress in their own lives.
• Support training of team members to be product knowledge experts ensuring they are able to speak to the features and benefits of Rhone products.
• Inspire, motivate and empower team members to deliver an exceptional customer experience that is in line with the Rhone mission, vision and values.
• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions.
• Deliver results while putting the customer first and applying an omni-channel mindset.
• Address customer feedback and concerns striving to satisfy customer needs.
• Partner with Store Manager on strategies for achieving store performance targets.
• Partner with Store Manager on scheduling and payroll usage.
• Exemplify and uphold presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards.
• Exemplify and uphold a neat and organized stockroom in accordance with Rhone’s organizational standards.
• Exemplify and uphold operational standards including shipping and receiving in accordance with Company standards.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Open and close the store in accordance with the opening and closing checklists.
• Support diversity, encourage dialogue, and welcome diverse points of view

Skills

Leadership

Customer service

Communication

Team development

Time management

Job description

Who We Are

At Rhone, we cultivate a work culture that is empowering and rooted in our core values. We are gritty, approaching challenges with resilience and determination. We are responsible, holding ourselves accountable to each other and the work we do. We strive for excellence, pushing boundaries to deliver our best every day. We remain authentic, embracing honesty, humility, and individuality. And above all, we are team centered, knowing that true success comes from collaboration and shared purpose.

Description

At Rhone, we cultivate a work culture that is empowering and rooted in our core values. We are gritty, approaching challenges with resilience and determination. We are responsible, holding ourselves accountable to each other and the work we do. We strive for excellence, pushing boundaries to deliver our best every day. We remain authentic, embracing honesty, humility, and individuality. And above all, we are team centered, knowing that true success comes from collaboration and shared purpose.

About The Role

As a member of Store Leadership, the Assistant Store Manager (ASM) will lead and coach the store team ensuring that every customer has a positive and comfortable experience. They will support the Store Manager in achieving store metrics and deliverables. The ASM will be an ambassador of Rhone and a representation of its principles (Gritty, Responsible, Excellent, Authentic, and Team Centered). They should have a passion for fitness and living a healthy lifestyle.

What You’ll Do

• Support the recruitment, selection, and onboarding of employees who are passionate about pursuing progress in their own lives
• Support training of team members to be product knowledge experts ensuring they are able to speak to the features and benefits of Rhone products
• Inspire, motivate and empower team members to deliver an exceptional customer experience that is in line with the Rhone mission, vision and values
• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
• Deliver results while putting the customer first and applying an omni-channel mindset
• Address customer feedback and concerns striving to satisfy customer needs
• Partner with Store Manager on strategies for achieving store performance targets
• Partner with Store Manager on scheduling and payroll usage
• Exemplify and uphold presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
• Exemplify and uphold a neat and organized stockroom in accordance with Rhone’s organizational standards
• Exemplify and uphold operational standards including shipping and receiving in accordance with Company standards
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Open and close the store in accordance with the opening and closing checklists.
• Support diversity, encourage dialogue, and welcome diverse points of view

What You’ll Bring

• Proven experience in leadership and team development
• 3+ years of retail leadership experience or equivalent consumer facing experience
• Strong interpersonal communication and customer service skills
• Strong organizational, time management and multitasking skills
• A positive attitude and an upbeat personality
• The ability to utilize technology effectively and engage with customers and your team to meet goals
• The willingness to learn, be open to feedback and takes action as required
• Ability to learn procedural knowledge acquired through on-the-job training
• Ability to handle customer interactions and potential issues/concerns courteously and professionally
• Ability and desire to work in a tight-knit team environment

Job Requirements

• Willing to work a flexible schedule including evenings, weekends, and holidays
• Available to work up to 40 hours/5 days a week
• Must adhere to scheduled shifts with punctuality
• Ability to lift 25 pounds
• Comfortable climbing ladders, moving around regularly, and standing for extended periods
• Must be legally authorized to work in the United States
• Must be 18 years of age or older

What You’ll Get

• Company Health Benefits
• Generous clothing discount and quarterly clothing allowance
• Paid Time Off plan
• Bonus Incentive Program
• 7 Company Holidays annually
• 401(k) plan with Company matching

Other Details

• Primary location: Chicago, IL
• Reports to: Store Manager
• The pay range for this position is $26 - $33 per hour

Rhone Apparel, Inc is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.