Assistant Store Manager

NAPA Auto Parts; Baltimore (MD); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Descripción de la vacante

NAPA Auto Parts in Baltimore, MD is seeking an Assistant Store Manager to lead daily store operations, drive sales, manage inventory and coach a team. This role supports the Store Manager and may require overtime or keyholder duties to ensure smooth opening/closing and high standards.

The position emphasizes a customer-centric approach, hands-on leadership, and the ability to manage warehouse tasks, inventory, and staff performance in a fast-paced environment. Benefits are included.

Formación

• High school diploma or equivalent required.
• Experience in automotive aftermarket or willingness to learn all things automotive.
• Strong leadership experience and a passion for customer care.
• Ability to work in a fast-paced, complex environment and lift up to 60 lbs.
• ASE certifications a plus; NAPA Know How is beneficial.

Responsabilidades

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention).
• Provide leadership oversight, training and performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.).
• Support talent development: coaching, and mentoring successors for advancement.
• Drive adherence to safety, asset protection, and continuous improvement initiatives.

Conocimientos

Leadership

Customer service

Inventory management

Sales

Problem solving

Communication

Coaching

Time management

Safety compliance

Educación

High school diploma

Herramientas

Inventory systems

Descripción del empleo

Baltimore, MD, USA

Full time

R26_0000035348

Job Summary

The Assistant Store Manager uses their automotive, customer service, operational and leadership expertise with all customers and team members to successfully operate our NAPA retail store and lead NAPA to be the dominant parts supplier in the market. The Assistant Store Manager is a primary support to the Store Manager across all store functions while maintaining active customer-facing sales responsibilities. This role has critical oversight of the store operations- ensuring completion of all store functions including counter sales, inventory/receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and stepping in to assist or perform tasks if necessary to maintain standards, ensure coverage, and support store continuity.

The Assistant Store Manager role is designed to be a developmental pathway to becoming a Store Managers. This role may require overtime hours scheduled based on business need, as well as keyholder responsibilities opening and closing the store.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance. May have direct influence and responsibility for direct reports of the store and financial impact of labor planning.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Qualifications

• High school diploma or equivalent. Technical or trade school courses or degree completion
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
• Leadership experience
• Passion for delivering customer care and building long term relationships
• Thrive off working in a very fast paced and complex environment
• Knowledge of cataloging and/or inventory management systems
• Ability to lift 60lbs in some situations
• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
• Entirely customer-centric (external/internal)
• ASE Certifications a plus
• NAPA Know How

Position Performance Measures:

• Customer satisfaction and issue resolution effectiveness
• Sales performance and overall effective operations in the store
• Product knowledge and technical advisory capability
• People metrics- turnover, time to fill, payroll to GP, schedule compliance
• Store metrics- sales, P&L, OPEX

  Physical Demands / Working Environment

  • Retail and warehouse environment with frequent customer interaction
  • Standing and walking for extended periods throughout the shift
  • Ability to lift and move parts and equipment up to ~60 lbs
  • Frequent bending, stooping, reaching (including use of ladders/stools)
  • Use of equipment such as hand trucks, dollies, and hydraulic lifts
  • Requires visual accuracy for identifying part numbers and sequences
  • Fast-paced environment requiring multitasking and attention to detail

  This position offers a starting hourly rate of $19.25. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

  Benefits:

  • Health Insurance: Comprehensive medical, dental, and vision plans.
  • Retirement Plan: 401(k) with company match.
  • Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
  • Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

  GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

  Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

  PI288046137