Assistant Store Manager

Michael Kors; Auburn Hills (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Michael Kors is seeking a store leadership candidate in Auburn Hills, MI to drive sales and deliver exceptional customer service. The role involves leading sales staff, managing client books, and upholding policies across operations and merchandising.

The position emphasizes hands-on supervision, training, and collaboration with the store team to optimize performance, inventory accuracy, and brand standards in a fast-paced luxury retail environment.

Qualifications

• Minimum 3 years retail experience with 1–2 years specialty management.

Responsibilities

• Meet personal and store sales goals.
• Assist in tracking, monitoring, and communication of business results.
• Ensure an elevated level of sales and service is practiced by all associates; lead by example.
• Continue to develop personal sales techniques and assist in development of associates' sales techniques to maximize sales.
• Ensure all sales related policies and procedures are maintained.
• Demonstrate in-depth product knowledge and develop staff knowledge.
• Maintain interest in fashion industry and market trends.
• Ensure all associates provide the highest level of customer service.
• Build and maintain repeat clientele using client books.
• Resolve client problems quickly and effectively.
• Assist with customer service issues (returns, defective merchandise).
• Collaborate with store manager on risk management, security, cash controls, and inventory management.
• Support training on register usage and maintenance.
• Understand and execute cash control procedures.
• Participate in inventories.
• Develop visual merchandising and maintain store appearance.
• Assist in recruitment, training and staff development.
• Ensure payroll integrity and performance feedback.

Skills

RetailSales

CustomerService

PeopleManagement

VisualMerchandising

InventoryControl

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

ESSENTIAL JOB RESPONSIBILITIES

Sales Generation

• Meet personal and store sales goals
• Assist in the tracking, monitoring, and communication of business results
• Ensure an elevated level of sales and service is practiced by all associates; lead by example
• Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry and market trends

Customer Service

• Ensure all associates provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)

Operations

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Support and assist in staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Participate in inventories
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

Merchandising/Visual

• Assist in the implementation and maintenance of all merchandising/visual directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

Human Resources

• Assist in the recruitment, training and development of staff
• Assist in ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Support and provide follow-up for all training programs, seminars etc.
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Direct Reports

• Stock Supervisor(s)
• Sales Supervisor(s)

Minimum 3 years retail experience with 1-2 years specialty management.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products.

Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience.

At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous.

Kors has also been the recipient of numerous industry awards and accolades within the fashion industry.

Michael Kors also focuses on giving back. For more than 35 years he has been a passionate supporter of God's Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched "Watch Hunger Stop," partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP's school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children.

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