Assistant Store Manager

OXXO USA (Southwest Convenience Stores, LLC); Anthony (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

OXXO USA is looking for a dependable Assistant Store Manager to oversee daily operations at our retail locations in Texas. Responsibilities include managing inventory, providing exceptional customer service, and handling financial transactions.

Candidates should have at least one year of retail experience and a valid driver's license. Flexibility in scheduling is essential, as managers are expected to work during peak hours, including nights and weekends. OXXO USA values customer service and operational excellence.

Qualifications

• Experience working in a retail environment is preferred.
• Must have a valid driver's license and vehicle insurance.
• Ability to manage customer issues and conflicts professionally.

Responsibilities

• Oversee daily store operations.
• Maintain inventory and ensure cleanliness.
• Train and develop Sales Associates.
• Handle financial transactions accurately.

Skills

Active listening

Multitasking

Time management

Operational excellence

Customer service

Education

1+ years of experience in retail

Valid driver’s license

Job description

Job Summary

Do you have a passion for great food and friendly customer service? OXXO USA is seeking a dependable and energetic Assistant Store Manager to join our team at one of our retail locations. The Assistant Store Manager is responsible for the daily operations and success of the retail store. This role ensures the store is well‑stocked, clean, and provides excellent customer service while managing financial transactions.

Key Responsibilities

• Oversee daily store activities to ensure smooth operations.
• Maintain inventory levels by stocking shelves and monitoring supply.
• Ensure the store remains clean and organized.
• Provide exceptional customer service and resolve any issues promptly.
• Handle financial transactions accurately and efficiently.
• Develop, lead & support Sales Associates.

All activities will be performed in support of the strategy and vision of the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations.

Education and Experience

• One (1) or more years’ experience working in a retail environment (Preferred).
• Valid driver’s license and transportation to/from bank and corporate meetings and valid vehicle insurance (Required).

Job Requirements

• Active listening.
• Demonstrating ongoing value.
• Ability to take initiative.
• Multitasking and prioritization.
• Operational excellence.
• Time management.
• Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays.
• Will assign tasks, follow up and counsel employees for not adhering to policies and procedures, excessive cash shortages and not performing tasks.
• Is responsible for continued training, education, and development of all employees in the assigned store. All employees will complete training according to corporate policies, procedures, and guidelines.
• Will help and aid in the recruitment of potential candidates.
• Manage and resolve customer issues and conflicts in a professional manner.
• Must have a form of communication to be reached.
• Teach and role model customer service and suggestive selling techniques.
• Must be able to lift, stand and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain store image to company standards.
• Responsible for unloading deliveries, organizing merchandise and keeping shelves stocked.

While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

Any salary or hourly range listed reflects OXXO USA’s good‑faith estimate at the time of posting and applies only to this market. Actual compensation may vary based on factors such as experience and business needs. Additional compensation and benefits may apply. The Company reserves the right to modify compensation and benefits at its discretion, consistent with applicable law.