Assistant Store Manager

NAPA; Annapolis (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA in Annapolis, MD is seeking an Assistant Store Manager to support the Store Manager across all store functions while maintaining active customer-facing sales responsibilities. You will oversee counter sales, inventory, deliveries, and housekeeping, coaching the team to uphold standards and continuity.

This role is a development path toward Store Manager. The position requires strong leadership, a passion for customer care, and ability to thrive in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Experience in automotive after-market or willingness to learn all things automotive.
• Leadership experience in a fast-paced retail environment.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• Oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Provide coaching and performance management for the store team and ensure continuity and standards.
• Monitor core store metrics and drive improvements in sales, inventory accuracy, customer satisfaction, and staffing efficiency.

Skills

Leadership

Customer service

Operations management

Team coaching

Inventory management

Cash handling

Sales

P&L awareness

Safety compliance

Education

High school diploma or equivalent

Tools

Inventory management systems

Job description

Job SummaryThe Assistant Store Manager uses their automotive, customer service, operational and leadership expertise with all customers and team members to successfully operate our NAPA retail store and lead NAPA to be the dominant parts supplier in the market. The Assistant Store Manager is a primary support to the Store Manager across all store functions while maintaining active customer-facing sales responsibilities. This role has critical oversight of the store operations- ensuring completion of all store functions including counter sales, inventory/receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and stepping in to assist or perform tasks if necessary to maintain standards, ensure coverage, and support store continuity.The Assistant Store Manager role is designed to be a developmental pathway to becoming a Store Managers. This role may require overtime hours scheduled based on business need, as well as keyholder responsibilities opening and closing the store. ResponsibilitiesPartner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance. May have direct influence and responsibility for direct reports of the store and financial impact of labor planning.Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).Model expected behaviors, processes, and customer standards.Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.Support talent development: provide coaching, and mentor successors for advancement.Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.QualificationsHigh school diploma or equivalent. Technical or trade school courses or degree completionExperience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotiveLeadership experiencePassion for delivering customer care and building long term relationshipsThrive off working in a very fast paced and complex environmentKnowledge of cataloging and/or inventory management systemsAbility to lift 60lbs in some situationsBackground and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealershipExperience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experienceEntirely customer-centric (external/internal)ASE Certifications a plusNAPA Know HowPosition Performance Measures:Customer satisfaction and issue resolution effectivenessSales performance and overall effective operations in the storeProduct knowledge and technical advisory capabilityPeople metrics- turnover, time to fill, payroll to GP, schedule complianceStore metrics- sales, P&L, OPEXPhysical Demands / Working EnvironmentRetail and warehouse environment with frequent customer interactionStanding and walking for extended periods throughout the shiftAbility to lift and move parts and equipment up to ~60 lbsFrequent bending, stooping, reaching (including use of ladders/stools)Use of equipment such as hand trucks, dollies, and hydraulic liftsRequires visual accuracy for identifying part numbers and sequencesFast-paced environment requiring multitasking and attention to detailThis position offers a starting hourly rate of $19.00. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.Benefits:Health Insurance: Comprehensive medical, dental, and vision plans.Retirement Plan: 401(k) with company match.Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leaveAdditional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.