Assistant Store Leader (Manager) (Virginia Beach, VA)

South Moon Under; Virginia Beach (VA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

40% off discount for full time employees

Medical, Dental, Vision, Life insurance

401k options

PTO and Floating Holiday pay

Job summary

A retail company is seeking an Assistant Store Leader who will collaborate with the Store Leader to provide exceptional customer service. Responsibilities include managing team performance, ensuring customer satisfaction, and maintaining store operations. This role requires strong leadership and communication skills, as well as a minimum of 1 year of management experience in a retail environment. The position offers benefits such as health insurance and a starting pay of $18 per hour plus bonuses.

Qualifications

• 1+ years in a management-level position in a specialty retail environment.
• Excellent leadership, time management, prioritization, and organizational skills required.
• Strong written and verbal communication skills essential.

Responsibilities

• Assist the Store Leader in managing all aspects of the retail business.
• Create a selling environment focused on customer engagement.
• Resolve customer feedback and address issues promptly.

Skills

Leadership skills

Time management

Communication skills

Flexibility

Education

High school diploma

Associate degree (preferred)

Tools

Microsoft Office

Microsoft Teams

POS systems

Job description

Assistant Store Leader (Virginia Beach, VA)

OVERVIEW

As an Assistant Store Leader, you will work in partnership with the Store Leader to inspire and lead your team in providing best‑in‑class service by meeting and exceeding the needs of our customers. You are responsible for ensuring that you and your team create unique and specially curated looks for customers that promote their best selves, bring them immense joy, and establish long‑lasting relationships with the brand. You lead by example and masterfully navigate ever‑changing conditions, making informed and timely decisions that are solutions‑focused and drive strong business outcomes. You create a team environment and culture where people feel supported, engaged, and can deliver an exceptional in‑store experience.

RESPONSIBILITIES

Customer Service & Brand Ambassador

• Understand and communicate the South Moon Under brand to all customers
• Ensure expected customer service levels are maintained and exceeded by the team
• Create a selling environment that is focused on a seamless end‑to‑end experience driven by customer engagement, personalized outfitting, and adding value to the visit
• Emulate the brand aesthetics and embody a strong sense of fashion and enthusiastic attitude
• Continually assess and take action on the level of personalized service offered by Stylists, ensuring that Stylists are creating tailored experiences for all customers that leave them feeling special
• Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests

Teamwork & Communication

• Assist the Store Leader in managing all aspects of the retail business, as well as make informed decisions based on both qualitative and quantitative data in the absence of a Store Leader
• Build positive relationships with peers and contribute to positive team morale
• Manage, train, and hold the team accountable for maintaining retail standards and store cleanliness
• Support with the store’s hiring strategy, including planning needs, recruitment strategy, interviewing, projected turnover, and leaves of absence
• Lead and support with performance management activities inclusive of feedback, team acknowledgment, performance documentation, and/or addressing performance concerns by partnering with internal support (e.g. Corporate Team)
• Collaborate with team members to ensure superior customer service and support store operations

Visual & Business Operations

• Maintain South Moon Under’s visual and operational standards while keeping the focus on customers
• Consistently meet and/or exceed all KPI goals and objectives for the store by monitoring and taking action on relevant key performance metrics to achieve goals and capture opportunities
• Support in planning, preparing, and managing the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations
• Manage the completion of the daily shipment and omni fulfillment processes
• Manage immediate impacts of business disruption to support operational continuity (e.g. weather, team absenteeism, store closures, health, and safety response, etc.)
• Lead and move dynamically on the floor to assess and fulfill the needs of the business, team, and customers
• Support in execution of optimal layout and visual merchandising or product presentation strategy per the guidance of SMU’s Visual Department
• Understand and adhere to people safety policies and procedures
• Perform work in accordance with applicable policies, procedures, and laws or regulations
• Perform other duties related to the qualifications and requirements of the job

QUALIFICATIONS AND REQUIREMENTS

• High school diploma required; associate degree preferred
• 1+ years in management‑level position in a specialty retail environment
• Working knowledge of Microsoft Office, Microsoft Teams, and POS systems
• Excellent leadership skills
• Excellent time management, prioritization, and organization skills
• Excellent written and verbal communication skills
• Flexibility to work non‑traditional hours, days, nights, weekends, and holidays as needed
• Travel may be required

BENEFITS AND PERKS

• The rate for this position starts at $18/hr. plus opportunity for monthly bonus; rate is based on the experience that you bring to the position plus other business factors
• 40% off discount for full time employees
• Medical, Dental, Vision, Life insurance in accordance with plan guidelines
• Company paid Life insurance
• 401k in accordance with plan guidelines
• PTO and Floating Holiday pay offered for full time employees

PHYSICAL REQUIREMENTS

• To perform the essential functions of this job, you must be able to frequently stand, walk, talk, and hear. You will be required to occasionally sit, reach with hands and arms, and stoop, kneel, or crouch. You will be required to occasionally lift and/or move up to 40 pounds. Near and far‑sighted visual acuity and normal depth perception are required.

*The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. South Moon Under maintains the right to modify all or part of any job description at its discretion to meet and or exceed the needs of the business.