Assistant Store Leader- Operations (King Street)

Altar'd State

Charleston (SC)

On-site

USD 52,000 - 70,000

Full time

5 days ago

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Job summary

Altar'd State is seeking an Assistant Store Leader of Operations in Charleston, SC to partner with the Store Leader in delivering exceptional guest service, driving sales, and maintaining merchandising standards. The role emphasizes people development, operational efficiency, and loss prevention to maximize store performance.

The position requires leadership experience in retail, ability to manage scheduling, and strong communication with the executive team.

Qualifications

1 year Retail Management
Bachelor's Degree preferred
Physical ability to perform tasks (standing, lifting up to 30 lbs)
Ability to climb ladders and stairs as required by location

Responsibilities

Foster a guest-focused team environment and drive sales goals
Model company service standards and coach associates
Oversee scheduling, back-of-house, and floor sets
Manage loss prevention processes and banking controls
Develop and retain top talent through coaching and feedback

Skills

Guest service

Leadership

Merchandising

Loss prevention

Scheduling

People development

Communication

Team empowerment

Education

Bachelor's degree preferred

Job description

237 - King Street - Charleston, SC

Who Are We?

Altar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world. Our Mission "Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

Position Overview

The Assistant Store Leader of Operations leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Operations Leaders drive excellence through increasing sales, finding operational efficiencies, and developing top talent within their team.

People

Fosters a guest-focused team environment through driving volume and anticipating guest needs
Achieves excellent guest service by role-modeling company service standards
Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention
Holds self and associates accountable for achievement of financial results and performance standards
Manages conflict and coaches by applying company's recommended processes, standards and guidelines
Empowers and involves associates in decision-making processes
Receives feedback and fosters dialog around solutions
Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
Fosters team commitment through support, relationship building, and recognizing individual contributions
Leads by managing through change and adversity
Makes recommendations on hiring, promotions, and terminations of team members based on performance

Process

Consistently meets or exceeds store and individual goals and contributes to the store's overall goals.
Engages our guests and make their shopping experience exceptional!
Co-Leads floor sets/refresh management
Manages and oversees scheduling
Manages back of house organization
Manages shipment and product prep process (steaming, hanging etc.)
Plans and manages merchandise markdown process
Manages supply orders, maintenance & cleaning
Manages Inventory/Damages
Audits and manages banking & loss prevention systems
Trains new associates on operational processes
Co-manages payroll and responsible for store's financial performance
Responsible for decisions regarding store operations and planning
Controls workflow through successful planning and delegation
Executes task directives within designated time frames
Completes opening/closing procedures
Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets
Communicates effectively with executive team.
Must be able to lift & carry heavy boxes (up to 30 lbs)

Presentation

Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales. Interprets Home Office communication through Store Leader / District Leader partnership. Partners with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll-out of floorsets, window sets, fixture placement and overall visual environment. Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team. Communicates performance observations and offers feedback to the District Leader.

Qualifications

1 year Retail Management
Bachelor's Degree preferred
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
Must be able to lift and carry 30 pounds regularly without assistance.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: