Assistant Store Leader of Guest Service

Altard State; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Altard State is looking for a Guest Engagement Assistant Store Leader in Cincinnati, Ohio. This role is vital for creating exceptional experiences, leading a diverse team, and driving sales while fostering community impact. Candidates should have at least one year of retail or hospitality management experience and a passion for guest engagement.

The ideal candidate is outgoing, possesses strong leadership abilities, and is able to work a flexible schedule. A bachelor's degree is preferred but not mandatory.

Qualifications

• Minimum of 1 year Retail or Hospitality Management experience.
• Ability to maintain a beautiful environment ensuring a pleasing experience.
• Ability to work a varied schedule with a minimum of 40 hours a week.

Responsibilities

• Cultivates a guest-focused environment by driving volume and anticipating needs.
• Models service standards and coaches associates.
• Recruits, trains, and develops the team.

Skills

Strong communication skills

Outgoing personality

Team development

Financial results knowledge

Guest satisfaction expertise

Education

Bachelor's Degree preferred

Job description

The Opportunity

The Guest Engagement Assistant Store Leader is empowered to do whatever it takes to create an exceptional and inspiring guest experience in their store. They are responsible for hiring, training, and developing a diverse, passionate team that creates authentic relationships with guests in every interaction. Their demeanor, presence, and passion for the guest experience must be evident and inspiring to the entire team. They drive sales and positive measurable results through their excellence in sales floor leadership and by meeting and exceeding all goals associated with the guest experience.

Key Responsibilities

• Cultivates a guest-focused environment by driving volume and anticipating guest needs
• Models excellent service standards and coaches associates to deliver exceptional guest experiences
• Recruit, train and develop a team to achieve individual, store, and company goals
• Foster team commitment through support, relationship building, and recognizing individual contributions
• Manages the Mission Monday campaign to positively impact your community to enhance people’s lives
• Holds self and the team accountable for achievement of P&L results and statistical standards
• Provides timely feedback, recognition, and rewards to associates, driving retention and performance

Qualifications

• Strong communication skills with an outgoing personality and willingness to engage with guests
• Proven record as a successful hospitality leader with a high degree of knowledge in all aspects of leadership including financial results, guest satisfaction and employee relations aspects of the role
• The ability to maintain a beautiful environment using a keen eye for detail, ensuring a pleasing experience and inviting atmosphere
• A genuine desire to make a positive impact on the community and contribute to meaningful causes
• Creative and entrepreneurial thinking with the ability to react instinctively to implementing revenue driven ideas and opportunities
• A well-groomed and stylish appearance is essential, reflecting both personal pride and a commitment to delivering a world-class guest experience at Stand Out For Good Inc.
• Ability to work a varied schedule with a minimum of 40 hours a week including holidays, nights and weekends
• 1 year Retail or Hospitality Management experience
• Bachelor’s Degree preferred
• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and/or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location
• Must be able to lift and carry 30 pounds regularly without assistance

Equal Opportunity Employer

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.