Assistant Store Leader - Guest Experience

standoutforgood

Tysons (VA)

On-site

USD 52,000 - 68,000

Full time

6 days ago

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Job summary

Stand Out For Good, Inc. seeks a Guest Engagement Assistant Store Leader to deliver exceptional guest experiences and lead a diverse, passionate team on the sales floor in Tysons, VA. You will hire, train and mentor staff to drive sales and achieve guest-experience goals.

The role requires a dynamic leader with hospitality insight, a strong customer focus, and the ability to coach teams toward meeting KPIs while maintaining a welcoming store environment.

Qualifications

Strong guest-focused communication and relationship-building skills.
Proven track record in hospitality leadership with focus on guest satisfaction, financial results, and employee relations.
Ability to recruit, train and develop a high-performing team.
Comfort with managing a store's operations, including P&L metrics and staffing.

Responsibilities

Cultivates a guest-focused environment by driving volume and anticipating guest needs.
Models excellent service standards and coaches associates to deliver exceptional guest experiences.
Recruit, train and develop a team to achieve individual, store, and company goals.
Foster team commitment through support, relationship building, and recognizing individual contributions.
Manages community outreach campaigns to positively impact local initiatives.
Holds self and the team accountable for achievement of results and standards.
Provides timely feedback, recognition, and rewards to associates, driving retention and performance.

Skills

Guest engagement

Hospitality leadership

Communication skills

Recruitment and training

Team development

P&L accountability

Attention to detail

Flexible schedule

Education

Bachelor’s Degree preferred

Job description

246 - Tysons Corner - Tyson, VA

About Us

We are a fast-growing, founder-led retail company with five dynamic and expanding brands. Our mission is simple yet powerful: to give back to our communities and make the world a better place. With operations in 37 states (and growing), we are driven by purpose, powered by entrepreneurial spirit, and committed to delivering an outstanding experience for our guests and associates.

Our Mission

Stand Out. For Good. Those four words are more than just our motto; they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

The Opportunity

The Guest Engagement Assistant Store Leader is empowered to do whatever it takes to create an exceptional and inspiring guest experience in their store. They are responsible for hiring, training, and developing a diverse, passionate team that creates authentic relationships with guests in every interaction. Their demeanor, presence, and passion for the guest experience must be evident and inspiring to the entire team. They drive sales and positive measurable results through their excellence in sales floor leadership and by meeting and exceeding all goals associated with the guest experience.

Key Responsibilities:

Cultivates a guest-focused environment by driving volume and anticipating guest needs
Models excellent service standards and coaches associates to deliver exceptional guest experiences
Recruit, train and develop a team to achieve individual, store, and company goals
Foster team commitment through support, relationship building, and recognizing individual contributions
Manages the Mission Monday campaign to positively impact your community to enhance people’s lives
Holds self and the team accountable for achievement of P&L results and statistical standards
Provides timely feedback, recognition, and rewards to associates, driving retention and performance

Qualifications:

Strong communication skills with an outgoing personality and willingness to engage with guests
Proven record as a successful hospitality leader with a high degree of knowledge in all aspects of leadership including financial results, guest satisfaction and employee relations aspects of the role
The ability to maintain a beautiful environment using a keen eye for detail, ensuring a pleasing experience and inviting atmosphere
A genuine desire to make a positive impact on the community and contribute to meaningful causes
Creative and entrepreneurial thinking with the ability to react instinctively to implementing revenue driven ideas and opportunities
A well-groomed and stylish appearance is essential, reflecting both personal pride and a commitment to delivering a world-class guest experience at Stand Out For Good Inc.
Ability to work a varied schedule with a minimum of 40 hours a week including holidays, nights and weekends
1 year Retail or Hospitality Management
Bachelor’s Degree preferred
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and/or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location
Must be able to lift and carry 30 pounds regularly without assistance

Why Altar’d State?

We’re a company where people come to grow. You’ll be challenged, supported, and inspired every day – all while helping to build something meaningful. If you’re ready to roll up your sleeves and make an impact in a company that believes in doing well by doing good, we’d love to meet you!

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: