Assistant Store Leader, Customer Experience & Outreach

CB2; Coral Gables (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

CB2 in Coral Gables, FL is seeking an Assistant Store Leader - Customer Experience & Outreach to guide the sales team in delivering outstanding customer experiences. You will own customer resolution and empower timely decisions to address needs and concerns, acting as a mentor, educator, and coach to your team.

You will collaborate with the Store Leader to drive sales, set KPI targets, and ensure a consistent brand image and top-notch service across the store.

Qualifications

• 2+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• In collaboration with the Store Leader, manage and delegate workload across the store.
• Establish and communicate critical metrics and expectations for sales, operations, and training.
• Coach and develop associates to drive performance and meet sales goals.
• Lead customer resolution and ensure excellent in-store service.
• Participate in seasonal planning and execution with the leadership team.
• Analyze results and translate data into actions to improve KPI results.

Skills

Communication skills

Interpersonal skills

Problem solving

Delegation

Leadership

Customer service

Tools

Microsoft Office

Google applications

Computer systems

Tablet devices

Job description

Determined and motivating, Assistant Store Leader - Customer Experience & Outreach empower the sales team to deliver the exceptional customer experience that we're known for. You're a natural leader, engaging and inspiring. You're well connected to the pulse of the sales floor and see the big picture, working to create a consistent image and optimistic mood in the store. As an Assistant Store Leader - Customer Experience & Outreach, you own customer resolution. Always in the customer's corner, you're empowered to make timely decisions to accommodate their needs and address their concerns. A mentor, educator and coach, you develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day.

A day in the life as an Assistant Store Leader...

• In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
• Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution
• Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
• Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

What You'll Bring To The Table...

• Your sense of personal style with a discerning eye and passion for design and home furnishings
• Strong communication, interpersonal, and problem solving skills
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork

We'd love to hear from you if you have...

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends