Assistant Store Leader, C&B, Operations

Crate & Barrel; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Crate & Barrel is seeking an Assistant Store Leader - Operations to drive efficient store operations and back-of-house excellence. You will manage inventory, scheduling, expenses, and store technology while leading training and product knowledge for associates.

Reporting to the Store Leader, you will collaborate with leadership to align on goals, mentor staff, and deliver superior customer experiences across all store areas.

Qualifications

• 2+ years customer service or retail leadership experience.
• Open availability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Oversee daily store operations including receiving, inventory, fulfillment and standards.
• Lead training, onboarding and product knowledge for all associates.
• Monitor metrics, drive sales, and ensure a seamless customer experience.
• Coach and develop store team to deliver consistent service and operational excellence.

Skills

English proficiency

Communication

Organization

Problem solving

Delegation

Team leadership

Tools

MS Office

Google Apps

Computer systems

Tablet devices

Job description

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.

Strategic and process-driven, the Assistant Store Leader - Operations drives efficient store operations and back-of-house excellence. Reporting to the Store Leader and partnering with the Assistant Store Leader - Visual, you oversee daily operations including receiving, inventory, fulfillment, and operational standards, ensuring a seamless customer experience. You manage inventory, scheduling, expenses, and store technology, while leading training, onboarding, and ongoing product knowledge for all associates. Collaborating with store leadership, you support operational execution, financial audits, and continuous improvement, mentoring your team to deliver consistent service and operational excellence. A day in the life as an Assistant Store Leader, Operations... In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area. Align with the management team on store business goals as well as the company mission, goals and initiatives to all store associates. Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training. Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levels. Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD). Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required. Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates. Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent. Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication. Other duties as assigned.

What you'll bring to the table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

We'd love to hear from you if you have...

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.