Assistant Store Leader

Kroger Family of Companies; Staunton (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Kroger Family of Companies in Staunton, VA seeks a Store Manager to oversee daily operations, supervise department managers, and drive customer service excellence. You will model Kroger values and lead initiatives across scheduling, security, safety, and HR functions.

Responsibilities include budgeting discussions, KPI analysis, coaching, and building community relations while ensuring compliance with policies and laws.

Qualifications

• High school diploma or GED required.
• 1 year of experience as department manager or equivalent role.
• Experience leading, coaching, and developing associates to achieve customer service, operational, and business goals in a fast-paced retail environment.
• Experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.

Responsibilities

• Assist store manager and associates in delivering a favorable customer shopping experience and develop associate interest in customer service to enhance Kroger’s reputation.
• Lead teams in planning, implementing, and executing merchandising and operating initiatives.
• Develop action plans/communications to associates from Associate Insight survey results.
• Identify store opportunities with department heads and create timely solutions for plan implementation.
• Model high levels of customer service and resolve associate/customer issues.
• Manage total store operations in the store manager’s absence.
• Aim to achieve/exceed weekly, period, and annual sales, wage, and profit budgets, plus safety and shrink targets.
• Drive sales with department managers to maximize profits and reduce shrink.
• Participate in budgeting discussions for sales, shrink, labor, and other expenses.
• Engage in competitive analysis within the district/division and promote inclusive leadership.
• Coordinate with field staff to ensure department goals and merchandising plans are executed.
• Build relationships with local community organizations and union representatives if applicable.
• Communicate information to associates to help them perform their duties effectively.
• Support leadership development and succession by mentoring department leaders and rising talent.

Skills

Leadership

Coaching

KPIs

Data insights

Collaboration

Customer service

Education

High school diploma/GED

Job description

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration and Human Resource-related duties. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation
• Assist Store Manager in leading teams in planning, implementing and executing merchandising/operating initiatives
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results
• Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
• Role model/demand a highest level of customer service and solve associate/customer issues/concerns
• Manage total store operations in store manager’s absence
• Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
• Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department’s contribution
• Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety)
• Analyze/respond to competitive landscape within district/division
• Demonstrate inclusionary leadership; expect inclusive behavior from associates
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division merchandising plans
• Promote/support strong relationships with local community organizations in the store's surrounding area
• Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
• Communicate necessary information to associates to help them effectively carry out duties
• Serve as liaison to store/district managers and coordinators on effectiveness of division merchandising/ operational plans/programs
• Assist store manager in staffing, reducing turnover and increasing retention
• Provide timely individual/department performance feedback to department heads and associates
• Assist with labor management and supply costs on a daily basis to meet customer service/financial targets
• Ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies
• Support the Store Leader in driving adoption of current and emerging technology solutions by coaching associates and leaders to effectively utilize tools that enhance operational and business performance
• Support the Store Leader in building leadership bench strength by developing department leaders, assistants, leads, and emerging talent for future opportunities
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
• Must be able to perform the essential functions of the position with or without reasonable accommodation

QUALIFICATIONS Minimum

• High school diploma/GED
• 1 year of experience as department manager, service manager, or in an equivalent role
• Demonstrated experience leading, coaching, and developing associates, including supervisors, managers, and future leaders, to achieve customer service, operational, and business goals in a fastpaced retail environment
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions
• Proven ability to collaborate across departments and influence others to drive store performance

Desired

• Proven success driving customer experience, sales growth, operational excellence, and talent development
• Experience managing competing priorities while leading teams through change and achieving business objectives
• Strong track record of independently leading strategies that delivered sustained, measurable improvements across multiple areas of store performance