Assistant Store Leader

Jobtome; North Little Rock (AR); Vor Ort; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

Kroger in North Little Rock, AR is seeking an experienced Store Manager to oversee daily operations and drive exceptional customer service. The role focuses on team leadership, budgeting, merchandising execution, and performance improvement across departments.

You will collaborate with department heads, mentor staff, manage labor costs, and ensure compliance with laws and policies while advancing Kroger's standards of excellence and inclusion.

Qualifikationen

• Must demonstrate the ability to lead, coach and develop associates to meet customer service, operational and business goals in a fast-paced retail environment.
• Ability to analyze KPIs, data insights, and performance metrics to identify opportunities and drive improvements.
• Proven collaboration across departments and influence to improve store performance.

Aufgaben

• Assist store manager and associates to deliver a positive customer experience and strengthen customer service culture.
• Help lead teams in planning and executing merchandising and operating initiatives.
• Develop action plans and communications based on Associate Insight survey results.
• Collaborate with department heads to identify opportunities and implement timely action plans.
• Model top-tier customer service and resolve associate and customer issues.
• Oversee total store operations in the manager's absence.
• Aim to meet or exceed sales, labor, and profit targets, including safety and shrink goals.
• Drive sales with department managers and maximize profits while reducing shrink.
• Support budget discussions and financial performance reviews with staff.
• Analyze competitive landscape within district for insights.
• Model inclusive leadership and expect inclusive behavior.
• Coordinate with field staff to meet sales and profit goals and merchandising plans.
• Build relationships with local community organizations.
• Develop relationships with union representatives when applicable.
• Communicate essential information to staff to ensure duties are carried out.
• Act as liaison with district managers on merchandising and operations plans.
• Assist with staffing to reduce turnover and improve retention.
• Provide timely performance feedback to staff.
• Support daily labor and supply cost management to meet targets.
• Ensure compliance with laws and policies and staff awareness.
• Support adoption of technology through coaching staff.
• Develop leadership bench by mentoring department leaders and talent.
• Supervise and coach staff, conduct performance reviews.

Kenntnisse

Leadership

Coaching

Team collaboration

Decision making

Ausbildung

High school diploma/GED

Jobbeschreibung

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration and Human Resource-related duties. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger's best-in-class reputation
• Assist Store Manager in leading teams in planning, implementing and executing merchandising/operating initiatives
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results
• Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
• Role model/demand a highest level of customer service and solve associate/customer issues/concerns
• Manage total store operations in store manager's absence
• Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
• Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department's contribution
• Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety)
• Analyze/respond to competitive landscape within district/division
• Demonstrate inclusionary leadership;
  expect inclusive behavior from associates
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division merchandising plans
• Promote/support strong relationships with local community organizations in the store's surrounding area
• Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
• Communicate necessary information to associates to help them effectively carry out duties
• Serve as liaison to store/district managers and coordinators on effectiveness of division merchandising/ operational plans/programs
• Assist store manager in staffing, reducing turnover and increasing retention
• Provide timely individual/department performance feedback to department heads and associates
• Assist with labor management and supply costs on a daily basis to meet customer service/financial targets
• Ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies
• Support the Store Leader in driving adoption of current and emerging technology solutions by coaching associates and leaders to effectively utilize tools that enhance operational and business performance
• Support the Store Leader in building leadership bench strength by developing department leaders, assistants, leads, and emerging talent for future opportunities
• Supervise and coach direct reports on the performance of their duties;
  complete performance reviews and provide feedback to direct reports
• Must be able to perform the xzgxqkn essential functions of the position with or without reasonable accommodation

QUALIFICATIONS

Minimum

• High school diploma/GED
• 1 year of experience as department manager, service manager, or in an equivalent role
• Demonstrated experience leading, coaching, and developing associates, including supervisors, managers, and future leaders, to achieve customer service, operational, and business goals in a fastpaced retail environment
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions
• Proven ability to collaborate across departments and influence others to drive store performance

Desired

• Proven success driving customer experience, sales growth, operational excellence, and talent development
• Experience managing competing priorities while leading teams through change and achieving business objectives
• Strong track record of independently leading strategies that delivered sustained, measurable improvements across multiple areas of store performance