Assistant Store Leader

Jam Best One; Livonia (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Pay Up to $20/hr

Bonus Opportunity

Full Benefits Package

Paid Time Off

Holiday Pay

And More!!

Job summary

Jam Best One Fleet Service in Livonia, MI is seeking an automotive service sales associate who will interact with customers, identify service needs, and prepare estimates while guiding tire and maintenance options with a focus on exceptional service. The role requires prior automotive sales experience, the ability to work in a fast-paced environment, and strong communication skills.

Team members lift up to 50 pounds and support clerical, sales, and service operations with a customer-first

Qualifications

• Experience in automotive service sales preferred.
• Strong communication skills, both written and verbal.
• Ability to lift 50 pounds occasionally and work in a fast-paced environment.

Responsibilities

• Identify mechanical/maintenance problems and write estimates for customers.
• Advise customers through tire/auto service purchases while maintaining high service levels.
• Address customer concerns and conduct general sales, clerical transactions and related duties.
• Direct work-order flow in service bays and ensure shop procedures are followed and promise times are met.
• Assist the store manager in their absence and perform additional duties as required.

Skills

Customer service

Sales experience

Written and verbal communication

Fast-paced environment

Lifting up to 50 pounds

Microsoft Office

Internet navigation

Tools

Microsoft Office

Internet navigation

Job description

Description

ARE YOU LOOKING FOR THE NEXT STEP IN YOUR AUTOMOTIVE CAREER?

• Competitive Pay - Up to $20/hr based on experience
• Bonus Opportunity
• Full Benefits Package
• Paid Time Off
• Holiday Pay
• And More!!

Here at JAM Best One Fleet Service, our mission is to Create Raving Fans, and this is not just a commitment to our customers! We believe that our greatest asset is our talented and dedicated team, and we strive to create a work environment that fosters growth, collaboration, and personal fulfillment. We believe in open communication, recognizing and celebrating achievements, and promoting a healthy work-life balance. Join us and become a valued member of our team, where your contributions are valued, and your potential is encouraged.

In this position, you are responsible for the everyday interaction with customers at Best One Fleet Service - JAM.

You will be working directly with the technicians and general service staff to identify mechanical/maintenance problems and concerns for the customer's vehicle and use that information to write an estimate for the customer. You would then be responsible to address these concerns with the customer and advise them through their tire/automotive service purchase while conducting general sales procedures, clerical transactions and other related duties all while providing an extremely high level of customer service that creates life-long customers.

This position is also responsible for directing work-order flow in the service bays, assuring that the shop procedures are followed consistently and promise times are met. This position will perform additional responsibilities in the absence of the store manager as well.

Requirements

• Previous sales experience in an automotive service shop environment is strongly preferred
• Be able to work in a fast-paced environment
• Must have a proven track record of customer service
• Must have strong written and verbal communication skills
• Must be able to lift 50 pounds occasionally
• Must be able to stand, kneel and crawl to inspect tires and equipment
• Must have strong computer skills in regard to: Microsoft Office, internet, and software navigation.
• Must have a current valid driver’s license and a satisfactory driving record.
• You must also be at least 18 years old

The ability to work a full shift, come to work on time, and work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

JAM Best One Fleet Service is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.