Assistant Store Leader

ABC Fine Wine & Spirits, Inc.; Jacksonville (FL); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Paid vacation and PTO

Tuition reimbursement

ABC University training

Health insurance

Dental and vision plans

401K with company match

Employee discounts on wine and spirits

Employee assistance program

Zusammenfassung

ABC Fine Wine & Spirits in Jacksonville, FL is seeking an Assistant Store Leader to partner with the Store Leader, drive performance, and ensure safe, high-quality guest service. You will mentor Team Members, manage daily operations, and uphold ABC's core values.

You will oversee scheduling, training, inventory, merchandising, and compliance, while handling cash controls and opening/closing duties. The role requires 21+ and leadership experience, with opportunities to advance within a growing

Qualifikationen

• Experience in a management or leadership role OR education in Business Management or related field.
• Completion of the LIT program also fulfills this requirement.

Aufgaben

• Demonstrate ABC’s Core Values with Guests and Team Members daily.
• Provide timely feedback, coaching, and documentation for performance management.
• Ensure high-quality guest service by greeting and assisting Guests.
• Drive store performance metrics and overall business growth.
• Manage conflicts professionally and resolve issues promptly.
• Oversee inventory control, replenishment, and merchandising guidelines.
• Assist with hiring, training, and performance reviews; conduct disciplinary actions when needed.
• Perform opening/closing duties, cash control reconciliation, and staff delegation.
• Ensure compliance with safety and operational policies and maintain a productive workplace.

Kenntnisse

Team leadership

Coaching & feedback

Conflict resolution

Guest service

Inventory management

Operational compliance

Ausbildung

Business Management studies

LIT program completion

Jobbeschreibung

Join Our Team! The Assistant Store Leader must ensure that all Team Members are safe, happy, fulfilled, and successful. They must demonstrate ABC’s Core Values with our Guests and Team Members. The Assistant Store Leader will assist the Store Leader in overseeing all store operations and fill in as needed when the Store Leader is unavailable by performing other duties which include driving performance goals, supporting the team, and delivering excellent Guest service.

Responsibilities

• Demonstrate ABC’s Core Values with our Guests and Team Members every day.
• Participate in Team Member performance management by providing timely feedback, coaching, encouragement, and documenting as necessary.
• Ensure the standards of service are met by greeting and providing excellent service to all Guests.
• Drive store performance metrics such as average transaction, Sourced & Certified sales %, and overall business growth.
• Manage mental demands and resolve conflict effectively.
• Appropriately manage and resolve conflict among Team Members or Guests, using sound judgment and professionalism.
• Effective conflict resolution and conflict management are essential functions of this role and critical to maintaining a safe, respectful, and productive workplace.
• Oversee general operations of inventory control, replenishment, and merchandising guidelines.
• Stay current on required training, company policies, and product knowledge to ensure compliance and provide an informed, high-quality Guest experience.
• Maintain accountability in learning ABC Fine Wine & Spirits’ products and sharing knowledge with all Guests and Team Members.
• Responsible for following and enforcing all operational compliance policy to ensure safety.
• Perform all typical management tasks/responsibilities including, but not limited to, opening/closing the store, cash control reconciliation, delegating tasks and assignments, assisting with the hiring and training of staff, performance reviews, disciplinary actions, and terminations.

Minimum Qualifications

• Must be 21 years of age or older.
• The ability to work a flexible schedule including nights, weekends, and holidays as business needs demand.
• At least 6 months of proven experience and/or training in a management or leadership role; or at least 1 year of education from a college or technical school in Business Management or related field; or equivalent combination of education and experience.(Completion of the LIT program also fulfills this requirement.)
• Perform additional duties as assigned by store leadership.

General Requirements

Maintain regular and predictable onsite attendance: All Team Members are expected to report to work as scheduled and remain onsite for the duration of their shifts. Reliable onsite attendance is an essential function of the job to ensure operational success and consistent service for our Guests.

Physical Requirements

• Continuously: Standing and moving about for extended periods (up to 8 hours or more).
• Frequently: Bending, lifting, and twisting (BLT) to move product and assist with merchandising.
• Frequently: Lifting and/or transporting up to 40 lbs. throughout the store and stockroom.
• Occasionally: Overhead lifting to place or retrieve items from high shelves.
• Occasionally: Use of ladders and step stools to access merchandise stored at varying heights.
• Frequently: Moving between sales floor, stockroom, and exterior areas of the store.

Vision Requirements

• Frequently: Visually inspect product labels, signage, and displays to ensure accuracy and presentation.
• Frequently: Detect and respond to visual cues such as Guest gestures, product placement, or safety hazards.

Work Environment

• Occasionally: Working in or with elevated locations and tools (e.g., ladders, stockroom).
• Occasionally: Exposure to outdoor weather conditions while maintaining the property or assisting Guests.
• Occasionally: Exposure to fumes or airborne particles when using cleaning solutions or supplies.
• Occasionally: Exposure to refrigerated temperatures (32–41ºF) when stocking or retrieving product in the cooler.
• Continuously: Moderate noise level in the work environment.

Frequency Key

Continuously – 67% to 100% of the workday.

Frequently – 34% to 66% of the workday.

Occasionally – 0% to 33% of the workday.

Our Mission

“We make everyday celebrations better while enriching the lives of team members and by contributing to organizations that benefit families in the communities we serve.”

Benefits

• PAID VACATION AND PTO
• TUITION REIMBURSEMENT
• ABC UNIVERSITY - GREAT WINE, SPIRITS, BEER, CIGAR TRAINING
• EXCELLENT WELLNESS-BASED HEALTH INSURANCE FOR INDIVIDUAL + FAMILY
• DENTAL AND VISION PLANS
• COMPANY-MATCH 401K PROGRAM
• EMPLOYEE DISCOUNTS ON WINE AND SPIRITS
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• PET INSURANCE

Equal Employment Opportunity

ABC is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and we make all employment decisions without regard to race, ethnicity, color, age, sex, gender, gender identity or gender expression, sexual orientation, religion, creed, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, medical condition, military status, or any other basis prohibited by law (“protected status”). ABC is an alcohol-free, drug-free workplace.

About ABC Fine Wine & Spirits

ABC Fine Wine & Spirits is an essential business in Florida that has been family owned and operated since 1936. The mission of ABC is to make everyday celebrations better and to serve communities statewide through store service and charitable giving. ABC has almost 125 stores with more in development. Whether celebrating, or simply relaxing at home with loved ones, guests value ABC’s selection and exceptional in-store and online service. We believe in our dedicated, enthusiastic and knowledgeable team members who have made ABC one of the most respected alcohol beverage retailers in the country. We are a trusted brand to generations of guests that provides a safe, team-focused work environment. Join the celebration and get started on a career path with opportunities to grow in the exciting and entertaining alcohol industry.