Assistant Store Leader

Tapestry (Coach/Kate Spade); Deer Park (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Kate Spade New York is seeking an Assistant Store Leader to partner with the Store Leader to maximize store productivity and profitability. You will set the tone on the sales floor, elevate service through omni-channel and virtual selling, and foster an inclusive environment where associates can thrive as their authentic selves.

The role emphasizes coaching, driving clienteling, and leading the team to exceed KPIs across selling channels, while partnering with corporate teams to optimize

Qualifications

• 2+ years of retail management experience.
• Strong leadership communication and organizational skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
• Ability to lift at least 25 lbs. regularly; stamina for the sales floor.
• Strong English language proficiency.

Responsibilities

• Model service behaviors and lead a high-energy environment.
• Drive omni-channel and virtual selling; clienteling via client books and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues effectively.
• Lead store to meet KPIs; analyze market data and collaborate with corporate teams.
• Oversee opening/closing procedures, cash handling, and payroll budgets.
• Manage live stream shopping sessions and leverage social media trends to drive engagement.

Skills

Retail management

Leadership communication

Customer focus

Team coaching

English proficiency

Lifting 25 lbs

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Retail systems

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

As an Assistant Store Leader you partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves.

Key Responsibilities

Client & Service Leadership

• Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
• Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues effectively.
• Lead customer data capture to support marketing and repeat business.

Team Development & Leadership

• Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
• Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
• Act as Store Leader in their absence; foster an inclusive, motivating culture.
• Build community networks to support recruiting and brand awareness.

Sales & Business Planning

• Own store sales plans and forecasts; create action plans to address business opportunities.
• Inspire the team to exceed performance standards across all selling channels.
• Partner with corporate teams to analyze market data and optimize strategies.

Brand & Visual Standards

• Champion Kate Spade's aesthetic and philosophy; maintain brand and operating standards.
• Execute visual directives and ensure an impeccable store environment.
• Communicate sell-through, stock trends, and customer feedback to improve results.

Operational Excellence

• Oversee opening/closing procedures, cash handling, and facility security.
• Manage schedules and payroll budgets; adjust staffing to business needs.
• Ensure compliance with policies, safety, and loss prevention standards.
• Support inventory management, cycle counts, and shipment accuracy.
• Manage live stream shopping sessions and leverage social media trends to drive engagement.

Requirements

• 2+ years of retail management experience (fashion/lifestyle or comparable environment). A combination of education and experience will be considered.
• Strong leadership communication, and organizational skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
• Ability to analyze selling reports, identify trends, and react quickly.
• Strong English language proficiency. (for EU)
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Schedule: Ability to work a flexible schedule to meet business needs-including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up i