Assistant Store Leader

Kroger Co.; Belpre (OH); Presencial; USD 52.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Descripción de la vacante

Kroger Co. is seeking a Store Operations Manager to oversee daily store functions in Belpre, OH. You will support the store manager, lead teams, and ensure excellent customer service while driving sales and profitability.

You will collaborate with department heads to implement merchandising plans, manage budgets, and coach leadership talent to build a strong, capable team for the future. This role emphasizes safety, compliance, and community engagement.

Formación

• High school diploma/GED is required.
• 1 year of experience as department manager, service manager, or equivalent.
• Experience leading, coaching, and developing associates to hit customer service, ops, and business goals.
• Experience using KPIs, metrics, and data insights to identify opportunities and decisions.
• Proven ability to collaborate across departments and influence store performance.
• Proven success driving customer experience, sales growth, and operational excellence.
• Experience managing competing priorities while leading teams through change.

Responsabilidades

• Assist store manager in delivering a top customer service experience and directing associate engagement.
• Lead merchandising and operating initiatives with department managers.
• Communicate actions to associates based on Associate Insight results.
• Identify opportunities and develop timely action plans for implementation.
• Model superior customer service and resolve issues promptly and effectively.
• Manage total store operations in the store manager’s absence.
• Help achieve sales, labor, shrink, and profit targets.
• Collaborate with department managers to maximize store sales and profits.
• Participate in budgeting discussions and communicate financials to teams.
• Ensure compliance with federal, state, and local laws and company policies.

Conocimientos

Strong leadership & people mgmt

Customer service excellence

KPIs & data-driven decisions

Budgeting & financial acumen

Cross-functional collaboration

Labor scheduling & management

Educación

High School diploma/GED

Descripción del empleo

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration and Human Resource-related duties. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation
• Assist Store Manager in leading teams in planning, implementing and executing merchandising/operating initiatives
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results
• Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
• Role model/demand a highest level of customer service and solve associate/customer issues/concerns
• Manage total store operations in store manager’s absence
• Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
• Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department’s contribution
• Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety)
• Analyze/respond to competitive landscape within district/division
• Demonstrate inclusionary leadership; expect inclusive behavior from associates
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division merchandising plans
• Promote/support strong relationships with local community organizations in the store's surrounding area
• Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
• Communicate necessary information to associates to help them effectively carry out duties
• Serve as liaison to store/district managers and coordinators on effectiveness of division merchandising/ operational plans/programs
• Assist store manager in staffing, reducing turnover and increasing retention
• Provide timely individual/department performance feedback to department heads and associates
• Assist with labor management and supply costs on a daily basis to meet customer service/financial targets
• Ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies
• Support the Store Leader in driving adoption of current and emerging technology solutions by coaching associates and leaders to effectively utilize tools that enhance operational and business performance
• Support the Store Leader in building leadership bench strength by developing department leaders, assistants, leads, and emerging talent for future opportunities
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
• Must be able to perform the essential functions of the position with or without reasonable accommodation

Qualifications

Minimum

• High school diploma/GED
• 1 year of experience as department manager, service manager, or in an equivalent role
• Demonstrated experience leading, coaching, and developing associates, including supervisors, managers, and future leaders, to achieve customer service, operational, and business goals in a fast-paced retail environment
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions
• Proven ability to collaborate across departments and influence others to drive store performance
• Proven success driving customer experience, sales growth, operational excellence, and talent development
• Experience managing competing priorities while leading teams through change and achieving business objectives
• Strong track record of independently leading strategies that delivered sustained, measurable improvements across multiple areas of store performance

Job Info

• Job Identification 246054
• Job Category Store Operations
• Posting Date 10/28/2026, 01:18 AM
• Locations 1008 Washington Blvd, Belpre, OH, 45714, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

– A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
– Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
– Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
– Valuable associate discounts on purchases, including food, travel, technology and so much more.
– Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
– Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.