Assistant Store Leader

Pamilco Home Builders Ace Hardware; Bayboro (NC); Presencial; USD 42.000 - 65.000; Tempo integral

Resumo da vaga

Bolster Hardware LLC in North Carolina seeks an Assistant Store Leader to drive sales, profitability, and team development in a fast-paced retail environment. You will coach, hire, train, and evaluate staff while ensuring exceptional customer service and store presentation.

This role requires hands-on leadership and a commitment to coaching for performance and retention. As the ASL you will partner with store leadership to optimize operations, scheduling, inventory, and visual merchandising,

Qualificações

• High School Diploma or GED; bachelor’s degree preferred.
• Minimum of 2 years leadership experience in a retail setting.
• Strong verbal and written communication; ability to motivate and lead associates.
• Analytical, self-directed, and highly organized.

Responsabilidades

• Delegate daily workload among associates to meet merchandising and visual presentation standards.
• Hire, train and develop retail staff with growth goals in mind; provide performance feedback.
• Review store evaluations with management to identify opportunities and address issues.
• Coordinate supervision of staff to meet sales performance goals and company procedures.
• Conduct associate evaluations and provide coaching for improvement and recognition.
• Develop and implement in-store marketing and seasonal merchandising.

Conhecimentos

Leadership

Communication

Time management

Organizational skills

Self-direction

Formação

High School Diploma or GED

Bachelor's degree preferred

Ferramentas

POS systems

Retail software

Descrição da vaga

Bolster Hardware LLC. is hiring an Assistant Store Leader to join our operationsteam. With many exciting acquisitions and growth plans in the works, there's plentyof opportunity to have a significant impact now, and on the next chapter of thecompany. This is a job where you can make your mark.

About Us

At Bolster we strive to be the best place to work and shop within our localcommunities. We are seeking individuals who share our passion for training,developing, and leading people. Our goal is to develop you into such a world classpeople manager that any organization would want to hire you away from us. Our challenge is to keep you so invigorated and highly engaged with our company thatyou will never want to leave. We as a team will be at our highest level of successwhen we approach every one of our employees with the same elite goal of coachingto their highest level of performance and the same challenge of engaged retentionis present.

About the Job

As an emerging leader within our team the ASL upholds our Core Values. ASLs areresponsible for maximizing store sales and profitability, along with minimizingexpenses while ensuring that the store is optimally stocked and merchandised, andto Amaze Every Customer Every Time. An ASL contributes to the growth anddevelopment of the management team and store associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

SALES AND OPERATIONS

• Delegate daily workload among associates to meet merchandising and visual
• presentation standards
• Hire, train and develop retail staff with goals for growth and success in their
• positions, provide ongoing performance feedback and recognize accomplishments
• Review all store evaluations with store management team and staff toidentify opportunity areas, and correct all issues with a sense of urgency
• Coordinate the overall supervision of staff to ensure sales performance goals
• are met and company procedures are followed accurately
• Conduct associate evaluations as per company standards to provide feedbackfor improvement, praise and recognition, and growth opportunities.
• Develop and implement in-store marketing including promotions, events and
• seasonal merchandising based on store needs
• Complete merchandising updates according to Bolster standards
• Work with vendors to develop merchandising strategies for products and havethem assist with their plan-o-gram and updates
• Forecast scheduling needs to meet customer demand and create workschedules
• Monitor payroll to ensure compliance with established budgets and take
• corrective measures as necessary
• Review staffing strengths and opportunities with HR/Ops Directors prior toadditions or terminations.

CUSTOMER SERVICE

• Promote Customer Service as The #1 Priority. This must be accomplished on adaily basis through observing, monitoring and coaching associate’s performance andinteractions on the sales floor
• Regularly promote and teach “Amaze Every Customer Every Time” while leading by example and coaching
• Use huddles, communication boards, and store meetings as the means tocommunicate the store’s performance, and educate, engage and motivate theteam.
• Drive customer satisfaction by ensuring that all customers are acknowledged,customer needs are met, and concerns are resolved quickly
• Review all customer service measurement reports (e.g., CustomerEngagement Survey, Employee Engagement results, etc.), and work with the team to identify opportunities in an effort to sustain or improve overall service levels andstore environment
• Document at least one (1) Observation per associate monthly and providecoaching in order to ensure consistency of service to all customers

INVENTORY

• Maintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adheringto (Company Name) best practices, metrics and deadlines
• Utilize available inventory reports to reduce shrinkage, maintain appropriatestock levels and maximize inventory accuracy

COACHING AND TRAINING

• Work on your professional development through leadership trainingopportunities (self-directed learning, local business events, Ace learning andindustry events, etc.)
• Identify appropriate training for store associates and oversee all trainingrequirements for all associates (e.g. New-Hire orientation, on-the-job training,vendor training, etc.)

SAFETY, COMPLIANCE AND STORE ENVIRONMENT

• Enforce safety policies and procedures, and serves as role model for safety
• Enforce store environment procedures to ensure and maintain the best store appearance
• Conduct preventative safety and fire inspections, and take appropriateactions to correct all issues

POSITION REQUIREMENTS

• High School Diploma or General Education Degree (GED); or, an equivalentcombination of education and experience. Bachelor degree preferred.
• Minimum of 2 years of leadership experience in a retail setting

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Must have good verbal and written communication skills
• Ability to provide motivation and leadership to associates storewide in a fair and impartial manner
• High degree of analytical skills, and the ability to delegate and be self directed
• Excellent written and verbal communication skills
• Strong organizational, time management, and project management skills
• Technically skilled in basic retail computer systems including related software
• Develop and maintain client relationships and strategic partnerships
• Dress according to company policy
• Possess valid in-state driver license with an acceptable driving record inaccordance with company’s insurance carrier’s standards

PHYSICAL REQUIREMENTS

• Ability to stand for an extended period of time, walk, reach, and bend toperform job duties
• Move and handle merchandise up to 40 pounds, and fixtures throughout thestore, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business

What To Expect

You can expect a mindful onboarding process with structured onboarding time. Youcan expect a team that listens. You can expect to be depended on and the freedomto do your best work. We build our teams and our company for the long haul, so youcan build a meaningful, purposeful, and sustainable career here if you choose to.

Pay and benefits

Our company will offer a competitive and comprehensive salary, bonus, andbenefits package.