Assistant Store Director

hyvee; Omaha (NE); On-site; USD 85,000 - 112,000; Full time

Job summary

Hy-Vee is seeking an Assistant Store Director in Omaha, Nebraska to lead the Grocery department and store operations. You will guide and develop store staff, drive sales and profitability, and uphold high standards of service, safety, and policy compliance.

You will work with the Store Director and regional leaders to monitor performance and implement growth strategies while reflecting Hy-Vee's culture of integrity and teamwork.

Qualifications

• Past leadership experience in a grocery/retail environment.
• Strong customer service orientation and people management skills.
• Ability to analyze sales, labor, and inventory data to drive profitability.

Responsibilities

• Lead and manage all store employees, including hiring and training.
• Drive customer service excellence and uphold store standards.
• Monitor sales, labor, and inventory to meet profitability goals.
• Collaborate with Store Director on growth and efficiency strategies.
• Recruit, hire, and train store staff with a focus on diversity.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Education

High School or equivalent + Dale Carnegie

Job description

Additional Considerations (if any)

At Hy-Vee our people are our strength. We promise \"a helpful smile in every aisle\" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Assistant Store Director

Department: Grocery

FLSA : Exempt

Revision Date: 03/2025

General Function :

The Assistant Store Director supports the overall operations of the store, ensuring efficient, profitable, and customer-focused performance. This role is responsible for driving sales and profitability, providing leadership and guidance to department managers and employees, and upholding high standards of customer service, safety, and compliance with company policies and regulations. Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves honesty, integrity, friendliness, caring for customers and employees, demonstrating sincerity, respect, and high levels of ethics and morals and helps the company improve and grow through company ownership.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: Regional Vice President; Store Director

Positions that Report to you: All store employees

Primary Duties and Responsibilities

• Lead and manage all store employees, including hiring, training, performance evaluation, and team development.
• Maintains a positive attitude and creates an environment that nurtures positive employee morale, friendliness and fun.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Sets the store standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Monitor financial performance, including sales, labor, and inventory metrics, to ensure the store meets profitability goals.
• Prepare and analyze reports on sales, shrink, and operational performance, identifying areas for improvement.
• Collaborate with the Store Director to develop and implement strategies for growth and efficiency.
• Coordinates and participates in the recruiting, hiring, orientation, and training of store employees and is responsible for reflecting the diversity of the communities in which they serve.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by:
• escorting them to the products they're looking for
• securing products that are out of reach
• loading or unloading heavy items
• makes note and passes along customer suggestions or requests
• performing other tasks in every way possible to enhance the shopping experience.
• Assists in determining the appropriate balance between customer service and cost of labor for their market.
• Fosters a positive, inclusive, and results-driven work environment.
• Helps develop pricing structure and merchandising to plan and meet established goals.
• Assists department heads in developing appropriate criteria to meet their individual department goals.
• Supports the store in determining store advertising plan, selects the items, medium for placement and prices for maximum sales and profitability; reviews the media layout where necessary.
• Understands consumer trends and reacts to those trends in a timely and appropriate manner.
• Reviews competitors pricing and stays abreast of new items on a regular basis.
• Reviews all aspects of inventory process.
• Represents the company in a positive manner and participates in local and company-wide community activities.
• Encourages employee involvement in company-wide activities as well as local and community activities.
• Ensures the store's procedures are in place regarding safeguarding of financial assets.
• Maintains store operations in accordance with Hy-Vee's policies, individual store guidelines, and procedure manual, Code of Ethics, and any applicable local, state and federal laws. Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities

• Pursues educational opportunities and ensures the same for employees.
• Assists in all areas of the store as needed.
• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to use logical or scientific thinking to solve problems and with several abstract and concrete variables.
• Must have the ability to do arithmetic, algebraic and geometric calculations.
• Must be able to report, write, or edit articles for publication; prepare and deliver presentations; interview, counsel or advise people; evaluate technical data.

Education and Experience

• High School or equivalent experience, plus Dale Carnegie