Assistant Station Manager

Chevron Stations; Burlingame (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Direct Deposit with weekly pay

Health & Wellness packages available

Education reimbursement program

Shift Differential Pay for select -d

Commuter benefit

Job summary

Chevron Stations in California is seeking a Customer Service Representative to support the Station Manager in daily operations.

You will oversee station activities in the manager's absence, coach staff, ensure safety and policy compliance, and handle cash and customer service duties in a fast-paced environment.

Qualifications

• Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions.
• Previous experience in a fast-paced retail, food service or fuel environment, including cash handling and customer service experience.
• Demonstrated experience operating a cash register, computer console, and other related equipment, tools and computer software programs & applications.
• Knowledge and application of proper sanitation and safety requirements associated with food storage and serving.
• Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.

Responsibilities

• Assist Station Manager in the day-to-day operations of the retail facility.
• Maintain oversight of station operations and staff in the Station Manager’s absence.
• Provide work direction, motivation and coaching to staff during shifts to ensure assigned tasks are completed in accordance with CSI’s guidelines and expectations.
• Support and adhere to safety, security, quality guidelines and CSI policies; respond to incidents professionally and escalate when needed.
• Understand wage & hour requirements and ensure compliance.
• Support CSI cash handling and accountability processes.
• Maintain safety by using Loss Prevention practices and PPE as required.
• Maintain courteous, professional contact with customers, co-workers, vendors and community.
• Attend to CSR duties as needed.
• Oversee store operations: customer service, stocking, cleaning, and food-service.

Skills

English proficiency

Cash handling

Customer service

Cash register operation

Communication

Teamwork

Multi-tasking

Independent work

Education

High School diploma or equivalent

Tools

POS system

Job description

Excited to grow your career?

At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.

People First, Excellence Always

Job Expectations:

• Assist Station Manager in the day-to-day operations of the retail facility.

• Maintain oversight of station operations and staff in the Station Manager’s absence.

• Provide work direction, motivation and coaching to staff during shifts to ensure assigned tasks are completed in accordance with CSI’s guidelines and expectations.

• Support and adhere to execution of established safety, security, quality guidelines, as well as all other CSI policies, procedures, practices, and programs. Respond to accidents or incidents in a professional and timely manner, including escalating to Station Manager or Business Consultant as appropriate.

• Understand the importance of and ensure all station employees comply with company wage & hour requirements.

• Support and adhere to CSI’s cash/money handling and accountability processes.

• Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Role-model safe behaviors.

• Maintain courteous, professional contact with co-workers, customers, vendors and community at large.
• Reliable and predictable attendance.
• Perform all duties of Customer Service Representative (CSR) as needed.

Principal duties include but are not limited to:

Store Operations

• Provide work direction to staff during shifts to ensure station operations are covered including, but not limited to customer service, stocking, cleaning, and food-service.

• Assist with product inventory management. This includes but is not limited to:

• Coordinate with other stations to limit out-of-stocks in station across the zone.
• Follow CSI guidance to ensure correct volume and products in stores. Conduct mini-audits, as requested, to ensure accurate stock levels.

• Support and adhere to CSI’s cash/money handling and accountability processes; comply with Loss Prevention processes; effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions. Provide assistance/training to CSRs as needed.

• Use, operate, clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.). Provide assistance to CSRs as needed

• Inform Station Manager of any issues or concerns that might affect the store’s customer service, safety record, profitability, or adherence to any Company’s Policies and Procedures.
• Ensure self, station personnel and contractors on shift comply with CSI’s safety standards; use appropriate personal protective equipment as required.
• Use various computer programs to support daily operations of the store. Complete daily/weekly administrative tasks regarding retail & gas sales, compliance, daily paperwork, deliveries, invoice processing, etc.
• In the absence of Station Manager, keep Business Consultant informed of station operations and issues.
• Perform job duties of a CSR and other duties as needed or assigned by Station Manager or Business Consultant.

People Management

• Understand the importance of and ensure all station employees understand and comply with the company wage & hour guidelines.
• Support and role-model CSI’s core values of safety, diversity, inclusion, integrity and trust.

Job Specifications

Skills and experience include but are not limited to:

Required:

• Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters.

• Previous experience in a fast-paced retail, food service or fuel environment, including cash handling and customer service experience.

• Demonstrated experience operating a cash register, computer console, and other related equipment, tools and computer software programs & applications.

• Knowledge and application of proper sanitation and safety requirements associated with food storage and serving.

• Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays, based on business needs.
• Ability to multi-task in fast-paced environment.
• Ability to handle challenging situations professionally, exercising good judgement.
• Ability to work both independently and in team settings.
• Strong interpersonal and verbal & written communication skills.
• High School graduate or equivalent and a minimum 21 years of age.

Travel

• Rare, limited to required training, zone/district training or coverage for nearby stations.

Physical demands include but are not limited to:

• Perform the following continuously throughout the shift: walking and standing, sometimes on hard and uneven surfaces, reaching, grasping and pushing buttons.

• Perform the following frequently throughout the shift: bending, stooping, pushing, pulling, reaching below waist.

• Continuously lift weights up to 10lbs; occasionally lift weights up to 35lbs. Follow the team-lift concept if objects are too heavy or awkward.
• Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
• Periodic exposure to all outdoor conditions.
• Periodic exposure to cleaning supplies and chemicals, salt, spill absorbents, etc.
• Occasional exposure to walk-in coolers at 34 F.

Must be at least 18 years of age or older to work in California and Oregon locations.

Must be at least 21 years of age or older to work in Washington locations.

Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am.

Must be at least 21 years of age or older to work in Management positions.

Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers.

The selected candidate’s compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law.

USA based job position

Visas will not be granted

Benefits:

• Full-time & Part-time shifts available
• Direct Deposit with competitive weekly pay
• Health & Wellness packages available for purchase
• Education reimbursement program
• Shift Differential Pay for select shifts and job titles
• Management Bonus Programl Loyalty Service time Program
• Commuter benefit Program

Compensation Range:

$21.60 - $32.40

Chevron Stations Inc. (CSI)is an Equal Opportunity employer.Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us [e-mail].