Assistant Starbucks Manager-OEM

The Hotel at Avalon; Alpharetta, Northern (GA, KY); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement

Free meals during shift

Free on-site parking

Uniforms provided

Discounted dry cleaning

Marriott room discount

DailyPay access

Job summary

HEI Hotels and Resorts is seeking a Coffee Shop Assistant Manager to oversee the day-to-day operations of the hotel's coffee shop, ensuring top-notch service and smooth staff supervision.

You will hire, train, and develop team members, oversee breakfast, lunch, and dinner periods, and drive budget management while maintaining a guest-centric hospitality environment. This role offers opportunities for career growth within HEI's portfolio.

Qualifications

• Two years of post high school education.
• Two years of full employment in a related position with this company or other organization(s).
• Prior management experience preferred.
• Requires knowledge of restaurant/hotel practices and procedures.

Responsibilities

• Manage day-to-day operations of the Coffee Shop at the hotel.
• Interview, hire, train, develop, and evaluate staff performance.
• Monitor budgets and labor costs to maximize revenue and control expenses.
• Ensure compliance with safety, sanitation, and hospitality standards.
• Provide exceptional guest service and resolve issues promptly.

Skills

Restaurant management

Staff training

Customer service

Budgeting

Communication

Education

Two years of post high school education

Job description

About Us

About Us Inspired by the mythical land of Avalon, where the experience of the “Good Life” is ever-present, The Hotel at Avalon arrives — a grand reimagining of resort environment, where guests are immersed in the timeless art of living well. Here at the Hotel at Avalon, the "Good Life" is ever present in our benefits of becoming an associate! In addition to our Company's medical, dental, vision, and retirement benefits, Hotel at Avalon associates also enjoy free lunch or dinner during your shift in our Associate Cafe, free gated on-site parking, provided uniforms, and discounted dry cleaning rates on-site. In addition, you and your family have access to Marriott's discounted hotel room program at thousands of Marriott locations around the world. "Think of us as a guide to the extraordinary, a gateway to the unconventional, a beacon of good taste". Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Overview

As the Coffee Shop Assistant Manager

As the Coffee Shop Assistant Manager, your responsibilities will include managing the day to day operations of the Coffee Shop at the hotel.

Essential Duties and Responsibilities

• Investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make decisions based on established policy and procedures.
• Manage the day to day operations of the store for breakfast, lunch and dinner periods as directed by the Manager.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
• Retain and motivate employees within the store.
• Assist with the implementation of company programs and manage the operations of the Store as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
• Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications and Skills

Qualifications and Skills More than two years of post high school education. Two years of full employment in a related position with this company or other organization(s). Prior management experience preferred. Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. Supervision/ management communication skills are required. Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.