Assistant Starbucks Manager-OEM

HEI Hotels & Resorts; Alpharetta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Meal benefits

Free parking

Uniforms provided

Discounted dry cleaning

Marriott room discount

Job summary

The Hotel at Avalon, part of HEI Hotels & Resorts, is seeking a Coffee Shop Assistant Manager to lead the day-to-day operations of the hotel's coffee shop, ensuring exceptional guest service across breakfast, lunch and dinner shifts.

You will hire, train and develop staff, monitor budgets, control costs, and maintain compliance with safety and quality standards while delivering the brand's renowned hospitality and good living experience.

Qualifications

• More than two years of post high school education.
• Two years of full employment in a related position.
• Experience in restaurant/hotel practices and procedures.
• Strong supervision/management communication skills.
• Knowledge of hotel operations and budgeting basics.

Responsibilities

• Manage day-to-day operations of the Coffee Shop across breakfast, lunch and dinner.
• Hire, train and develop staff; discipline when needed.
• Forecast and control outlet budgets to maximize revenue and control costs.
• Ensure compliance with safety, sanitation, and hospitality standards.
• Respond to guest trends and feedback to improve service.

Skills

Hotel operations

Staff training

Management experience

Communication skills

Budget awareness

Education

Post-high school education

Job description

About Us

Inspired by the mythical land of Avalon, where the experience of the "Good Life" is ever-present, The Hotel at Avalon arrives - a grand reimagining of resort environment, where guests are immersed in the timeless art of living well.

Here at the Hotel at Avalon, the "Good Life" is ever present in our benefits of becoming an associate! In addition to our Company's medical, dental, vision, and retirement benefits, Hotel at Avalon associates also enjoy free lunch or dinner during your shift in our Associate Cafe, free gated on-site parking, provided uniforms, and discounted dry cleaning rates on-site.

In addition, you and your family have access to Marriott's discounted hotel room program at thousands of Marriott locations around the world.

"Think of us as a guide to the extraordinary, a gateway to the unconventional, a beacon of good taste".

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

As the Coffee Shop Assistant Manager, your responsibilities will include managing the day to day operations of the Coffee Shop at the hotel.

Essential Duties and Responsibilities

• Investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make decisions based on established policy and procedures.
• Manage the day to day operations of the store for breakfast, lunch and dinner periods as directed by the Manager.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
• Retain and motivate employees within the store.
• Assist with the implementation of company programs and manage the operations of the Store as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
• Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications and Skills

• More than two years of post high school education.
• Two years of full employment in a related position with this company or other organization(s).
• Prior management experience preferred.
• Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
• Supervision/ management communication skills are required.
• Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs.

Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.