Assistant Spa Manager - GLEN MILLS

Hand & Stone Franchise Corp; Glen Mills (Delaware County); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401K with company match

Paid Time Off

Service & product discounts

Growth opportunities

Job summary

Hand & Stone Massage and Facial Spa – GLEN MILLS is seeking a high-energy, sales-driven General Manager in Training to lead the front desk team, drive membership and service sales, and ensure exceptional guest experiences. This role prepares you for future leadership opportunities within the Hand & Stone organization, with promotion based on performance and business needs.

You will own daily front desk operations, coach the team, and promote services and offers with confidence.

Qualifications

• Leadership experience in fast-paced, goal-driven environments.
• Strong background in sales, customer service, or performance-driven settings.
• Proven ability to lead, coach, or influence a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Drive sales performance by meeting or exceeding membership, retail, gift card, and service sales goals.
• Lead the front desk team to optimize guest flow and bookings while maintaining high service standards.
• Support spa leadership with daily operations, training, onboarding, and reporting.

Skills

Leadership

Sales

People management

Communication

Tools

Booking systems (Zenoti)

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa – GLEN MILLS ( 301 Byers Dr Suite 5, Glen Mills, PA 19342 ) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.

As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.

Drive Sales Performance

• Achieve and exceed membership, retail, gift card, and service sales goals
• Actively coach the team on conversion and sales behaviors
• Promote services, upgrades, and current offers with confidence and consistency
• Support strong performance in call handling and booking conversion

Lead the Front Desk

• Own daily front desk operations, guest flow, and overall performance
• Lead, coach, and support the front desk team to consistently meet sales and service goals
• Drive accountability around membership conversion, booking efficiency, and guest experience
• Ensure a high standard of execution across all client interactions

Support the Spa Leadership Team

• Assist the General Manager with daily operational execution
• Train, onboard, and develop new and existing front desk team members
• Support reporting, cash handling, and front desk systemsStep in as a key leader to maintain consistency and momentum in daily operations

What We’re Looking For

• 1–3 years of leadership experience preferred
• Strong background in sales, customer service, or performance-driven environments
• Proven ability to lead, coach, or influence a team
• Strong communication and interpersonal skills
• High level of accountability and a solutions-oriented mindset
• Comfortable in a fast-paced, goal-driven environment
• Flexible availability including nights, weekends, and holidays
• Experience with booking systems (Zenoti or similar) a plus

What’s in it for You

• Medical, Vision, Dental, Life Insurance
• 401K with 5% company match
• Paid Time Off
• Service & product discounts
• Strong support system and people-first culture
• Growth opportunities within a multi-unit organization

Compensation Package

We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.

Who We Are

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can’t wait to meet you!