Assistant Site Merchant

Crate and Barrel; Northbrook (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Crate and Barrel in Northbrook, IL is seeking an Assistant Site Merchant to drive digital merchandising strategies and manage the full product lifecycle on the e-commerce site. You will ensure an excellent customer experience through thorough site proofing and data integrity.

Join a collaborative team to optimize product data, categories, and content, using analytics to meet revenue goals while maintaining brand consistency.

Qualifications

• Bachelor's degree required.
• Experience in retail or eCommerce merchandising preferred.
• Ability to learn new systems and work across teams.

Responsibilities

• Build products in retailer proprietary systems, including SKU setup and content maintenance.
• Collaborate with merchant and creative teams to move product creation forward.
• Strategically curate product placement to align with brand and revenue goals.
• Develop merchandising rules to enhance customer experience and KPIs.
• Manage product lifecycle on the website, including launches and seasonal transitions.
• Analyze competitors and market shifts to adjust strategy.
• Define product playbooks within categories using analytics and competitive research.
• Maintain product data accuracy, taxonomy, and content integrity.

Skills

Deadline-driven

Detail-oriented

Self-organized

Strong communication

Analytical mindset

Team collaboration

Strategic thinking

Adaptability

Learn new technology

Education

Bachelor's degree

Tools

Google Suite

Job description

In this role, you will be responsible for defining & implementing digital merchandising strategies to drive conversion and category sales. You will be executing the full life cycle of products while consistently and thoroughly overseeing proofing of the site to ensure an excellent customer experience.

This is an on-site position (Monday through Thursday) based out of our Northbrook, IL office with the flexibility to work remotely on Fridays.

A day in the life as an Assistant Site Merchant...

• Build products in retailer proprietary systems, including SKU setup and maintenance of SKU content, including: product copy style guide, product images, videos, and other assets
• Move the product creation process forward by effectively partnering with merchant and creative teams (copywriters, photo studio, production, etc)
• Strategically curates the selection, placement, and promotion of products on the e-commerce site, ensuring alignment with brand guidelines and revenue goals.
• Develops and refines merchandising rules and algorithms with a high degree of autonomy, aiming to enhance customer experience and drive key performance indicators.
• Independently manages the product lifecycle on the website, including decisions on new product launches, seasonal transitions, and end-of-life product strategies.
• Evaluates competitor merchandising tactics and market shifts, then independently recommends and implements strategic adjustments to maintain a competitive edge.
• Support team with defining & implementing product playbook strategies within categories by leveraging analytics & executing competitive research
• Responsible for maintaining product integrity, content accuracy, as well as taxonomy and categorization
• Partner effectively with merchant teams to improve accuracy and completeness of product data to positively impact product findability on site
• As needed, partner with Customer Research to conduct research projects with results that will ultimately influence site strategies
• Rapidly troubleshoot live site issues and resolve back-end and customer-facing issues related to site assets and item data

What you’ll bring to the table…

• The ideal candidate will be able to efficiently meet deadlines, be detail-oriented, able to self-organize, and strong communication skills.
• High attention to detail, process-oriented, fast learner, self-starter
• Demonstrated ability to learn new technology and systems
• Self-motivated, quick learner, and able to prioritize and multitask effectively
• Ability to collaborate and work on a busy and dynamic team
• Strong written and verbal communication skills
• Ability to define new strategies and processes and execute through to completion
• Ability to learn online merchandising best practices and strategies
• Comfort with online analytics (KPIs and systems/tools)
• Customer-centric and strategic mindset
• Demonstrated ability to navigate and seek solutions to problems

We’d love to hear from you if you have…

• Bachelor's degree
• Google Suite (Gmail, Google Drive)
• 1-2 years of retail, eCommerce merchandising, or related experience