Assistant, Site Merchandising

Tapestry (Coach/Kate Spade); New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Coach is seeking an Assistant, Site Merchandising to support NA eCommerce merchandising and product catalog management. You will oversee end-to-end catalog setup, optimization of filters/search, and asset management to drive online performance.

You will collaborate with cross-functional teams to implement site strategies, manage pricing QA, and contribute to weekly reporting and promotions. Hybrid work options are available in the US.

Qualifications

• Bachelor's degree in related field, with 1-2 years in eCommerce or eCommerce merchandising (fashion/retail preferred).
• Experience with Demandware/SFCC/PIM or similar site merchandising catalog system.

Responsibilities

• Own end-to-end management of NA product catalog: setup, upload, retiming, clean-up with high accuracy.
• Ensure category and product refinements (filters, search, PDP) are accurate and site-ready.
• Proactively manage Coming Soon/Notify Me/Sold Out strategies to optimize inventory and sales.
• Manage ecommerce photography and video tracking and asset uploads.
• QA pricing changes and price display; support site promotions and communications.
• Monitor site daily with a customer-centric mindset; QA issues and data discrepancies; drive resolution.
• Support weekly/ad-hoc site reporting and competitive landscape analysis.
• Partner with cross-functional teams in weekly meetings to inform strategies.
• Attend seasonal product walkthroughs to translate strategies into site setup.

Skills

Detail oriented

Strong communication

Team collaboration

Proactive

Analytical thinking

Education

Bachelor's degree in related field

Tools

Demandware/SFCC/PIM

Excel

AI tools

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Title: Assistant, Site Merchandising

Primary Purpose :

Coach's Digital group presents rich and compelling brand experiences globally online through multiple web venues while consistently building brand awareness and maximizing eCommerce opportunities. The Assistant Manager of NA eCommerce Merchandising will support the team and product catalog for site merchandising; executing site strategies to help achieve the financial and performance targets for the business.

The successful individual will leverage their proficiency in ecommerce to ...

• Own end-to-end management of the North America product catalog, including set-up, upload, retiming and clean-up, with a high degree of accuracy; maintain clear, up-to-date processes and documentation
• Ensure category and product refinements (filters, search, PDP details, etc.) are accurate, complete and optimized so products are fully site-ready for merchandising
• Proactively manage Coming Soon/Notify Me/Sold Out strategies to optimize inventory and sales
• Manage ecommerce photography and video tracking as well as asset upload
• QA pricing changes and price display; support site promotion preparation and communication
• Monitor the site daily with a proactive, customer-centric mindset; perform detailed QA to identify bugs, feed issues, and inventory / data discrepancies. Drive resolution and escalation as needed
• Support weekly and ad-hoc site reporting and competitive landscape analysis, identifying business opportunities
• Partner with cross-functional teams in weekly meetings to understand business results and inform future strategies
• Attend seasonal product walkthroughs to stay informed on key product and marketing messages. Translate strategies to product set-up and site experience

The accomplished individual will possess...

• Operational and organizational excellence, with a methodical, process-driven approach to high-volume, detail-heavy work
• Exceptional attention to detail and accuracy; takes pride in catching issues and consistently double-checks work before it goes live
• Proactive, self-starter mindset; anticipates needs, takes ownership and follows through
• Flexible and adaptable to shifting priorities; able to organize, multitask and prioritize to meet deadlines across multiple workstreams in a fast-paced environment. Flexibility to support outside of standard working hours when needed for key launches and promotions.
• Excellent communication skills and a team-oriented mindset; comfortable partnering across multiple teams and workstreams
• Proven Excel proficiency; comfortable navigating and organizing large data sets quickly and accurately
• Strong technical aptitude and fluency with AI tools; proactively applies AI to streamline workflows, automate repetitive tasks and drive greater efficiency
• Investigative and resourceful problem-solver; traces site issues to their root cause
• Passion for eCommerce and a thirst for learning and growth

An outstanding professional will have...

• Bachelor's degree with a minimum of 1-2 years of professional experience in eCommerce or eCommerce merchandising, preferably fashion and/or retail background (or related industry)
• Demandware/SFCC/PIM or other site merchandising catalog experience

#LI-SG2; #LI-HYBRID

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can