Assistant Site Manager II - Moo Moo Express Car Wash

Express Wash Concepts; Hilliard (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401k with match

Recognition programs

Ongoing training and development

Unlimited Wash Club membership

Employee discounts on retail items

Job summary

Moo Moo Express Car Wash in Hilliard, OH is hiring an Assistant Site Manager II. Earn $22 per hour with potential incentives based on site performance.

You will support the site manager in daily operations, lead customer service, and drive store sales including presenting monthly unlimited car wash packages and upselling products. Requirements include a high school diploma or equivalent (associate or bachelor’s preferred), at least 1 year of leadership and 2 years of customer service experience

Qualifications

• High school diploma or equivalent required, associate or bachelor’s degree preferred.
• Minimum 1 year of leadership experience required.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT proficiency including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills and a professional appearance.

Responsibilities

• Assist the site manager to ensure smooth store operations and exceptional customer service.
• Lead sales efforts by presenting monthly unlimited car wash packages and upselling products.
• Manage labor and staff scheduling; contribute to P&L oversight through monitoring expenditures.
• Recruit, develop, and motivate team members to fulfill the company mission.
• Ensure quality control, cash handling, deposits, and daily reconciliations.
• Monitor inventory and supplies; ensure adherence to safety SOPs and procedures.
• Address customer escalations calmly and effectively; learn wash process and equipment for broader knowledge.
• Support growth through training opportunities and perform other duties as assigned.

Skills

Leadership experience

Customer service

De-escalation

Verbal communication

Coaching/mentoring

Training

Flexibility

Weekend flexibility

POS systems

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

POS systems

Microsoft Office

Job description

## Assistant Site Manager II - Moo Moo Express Car WashApply: Hilliard, OH: Full time: Posted Today: R-104134**Location:**3880 Park Mill Run Dr, Hilliard, Ohio, 43026**Job Description:****Become a part of our team and earn a competitive hourly rate of $22.00, with the additional opportunity to qualify for additional incentives based on site performance.** As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you’re starting your career or looking to take it to the next level, we’re here to support your journey. At **Moo Moo Express Car Wash**, we’re more than just a car wash—we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond. **Why You’ll Love Working Here*** Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.* Secure future: 401k with up to 4% company match.* Recognition programs* Ongoing training and professional development* Unlimited Wash Club membership* 50% off retail items* Company-provided uniforms* Educational reimbursement* Paid vacation (per Employee Manual) **Where Clean Cars Begin: Your Role**As an Assistant Site Manager, you will assist the site manager to ensure the store is operating and exceeding customer service needs. You will also focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! Your workday will also consist of, but not be limited to:* Maintain high-quality day-to-day on-site store operations.* Lead with integrity and foster a culture of respectful accountability.* Strive to exceed sales goals and store growth.* Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.* Successful management of labor and staff scheduling* Effective P&L management through monitoring of chemicals, utilities, and other expenditures* Maintain quality assurance through accurate Quality Control checks.* Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.* Monitor inventory and supplies and assist with orders.* Ensure adherence to all safety protocols and standard operating procedures.* Properly address all customer escalations in a calm and collected manner.* Learn wash process and equipment to expand the knowledgebase.* Further growth through educational/training opportunities* Perform other related duties as required and assigned. **What You’ll Need to Shine*** High school diploma or equivalent required; associate or bachelor’s degree preferred.* Minimum of 1 year of leadership experience.* At least 2 years of customer service experience, including de-escalation tactics.* Basic IT and computer proficiency, including POS systems and Microsoft Office.* Ability to work flexible hours, including weekends.* Strong verbal communication skills to effectively engage with customers.* Capability to provide and follow clear directions.* Ability to close the site at least two nights per week and open as needed.* Ability to coach, mentor, and train* Present professional image according to appearance guidelines **Work Environment and Physical Demands*** Required to stand and move throughout the site for the entire shift.* Ability to work on your feet for an entire shift in a fast-paced environment.* Ability to work outside in all weather conditions.* Ability to lift 25lbs.