Assistant Site Manager - Clean Express Auto Wash

Express Wash Concepts; New Kensington (Westmoreland County); On-site; USD 60,614,000 - 71,635,000; Full time

Benefits offered by this job

Health care benefits

401k with company match

Recognition programs

Ongoing training

Unlimited Wash Club

50% off retail items

Company-provided uniforms

Educational reimbursement

Paid vacation

Job summary

Express Wash Concepts in New Kensington, PA is seeking an Assistant Site Manager to support the site manager, ensure smooth operations, and deliver superb customer service. You will engage customers, present monthly unlimited wash packages, and upsell products to boost store performance.

You will lead a team, manage scheduling, monitor quality and safety, and contribute to P&L through cost control and efficient operations. A clear growth path to leadership roles is offered.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to effectively engage with customers.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train.
• Present professional image according to appearance guidelines.

Responsibilities

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.
• Successful management of labor and staff scheduling.
• Effective P&L management through monitoring of chemicals, utilities, and other expenditures.
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand the knowledgebase.
• Further growth through educational/training opportunities.
• Perform other related duties as required and assigned.

Skills

Leadership experience

Customer service

Verbal communication

Coaching/mentoring

Problem-solving

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

POS systems

Microsoft Office

Job description

Location:

97 Tarentum Bridge Road, New Kensington, Pennsylvania, 15068

Job Description:

Become a part of our team and earn a competitive hourly rate of $22.00, with theadditionalopportunity to qualify foradditionalincentives based on site performance.

As part of Express Wash Concepts, one of the region's fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whetheryou'restarting your career or looking to take it to the next level, we'rehere to support your journey.

At **Enter Brand Here** ,we'remore than just a car wash—we'recommitted to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond.

WhyYou'llLove Working Here

• Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.

• Secure future: 401k with up to 4% company match.

• Recognition programs

• Ongoing training and professional development

• Unlimited Wash Club membership

• 50% off retail items

• Company-provided uniforms

• Educational reimbursement

• Paid vacation (per Employee Manual)

Where Clean Cars Begin: Your Role

As an Assistant Site Manager, you willassistthe site manager to ensure the store isoperatingand exceeding customer service needs. You will also focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packagesand upselling products to existing customers! Your workday will also consist of, but not be limited to:

• Maintain high-quality day-to-day on-site store operations.

• Lead with integrity and foster a culture of respectful accountability.

• Strive to exceed sales goals and store growth.

• Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.

• Successful management of labor and staff scheduling

• Effective P&L management through monitoring of chemicals, utilities, and other expenditures

• Maintain quality assurance through accurate Quality Control checks.

• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.

• Monitor inventory and supplies and assist with orders.

• Ensure adherence to all safety protocolsand standard operating procedures.

• Properly address all customer escalations in a calm and collected manner.

• Learn wash process and equipment to expand the knowledgebase.

• Further growth through educational/training opportunities

• Perform other related duties as required and assigned.

WhatYou'llNeed to Shine

• High school diploma or equivalent required; associate or bachelor's degree preferred.

• Minimum of 1year of leadership experience.

• At least 2 years of customer service experience, including de-escalation tactics.

• Basic IT and computer proficiency, including POS systems and Microsoft Office.

• Ability to work flexible hours, including weekends.

• Strong verbal communication skills to effectively engage with customers.

• Capability to provide and follow clear directions.

• Ability to close the site at least two nights per week and open as needed.

• Ability to coach, mentor, and train

• Present professional image according to appearance guidelines

Work Environment and Physical Demands

• Required to stand and move throughout the site for the entire shift.

• Ability to work on your feet for an entire shift in a fast-paced environment.

• Ability to work outside in all weather conditions.

• Ability to lift 25lbs.

Express Wash Conceptsprovidesequal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.