Assistant Site Manager - Clean Express Auto Wash

Express Wash Concepts LLC; Elyria (OH); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Health, Vision & Dental

Company 401k match

Unlimited Wash Club

Uniforms provided

Paid vacation

Educational reimbursement

Job summary

Express Wash Concepts LLC is seeking an Assistant Site Manager in Elyria, OH, to support store operations, boost customer satisfaction, and oversee daily activities. The role includes leading staff, managing scheduling, and driving sales of unlimited wash packages and add-ons.

The position requires at least 1 year of leadership and 2 years in customer service, with strong communication and IT skills. Benefits include healthcare, a 401(k) match, and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Leadership experience and strong customer-service skills.
• Ability to communicate clearly with customers and teammates.
• Proficiency with basic IT and office software.
• Flexibility to work weekends and varied hours.

Responsibilities

• Assist the site manager to operate the store and meet customer-service goals.
• Lead by example, foster accountability, and drive store growth.
• Upsell monthly unlimited packages and other products.
• Recruit, develop, and motivate team members to fulfill the mission.
• Manage labor, scheduling, and cost control with P&L awareness.
• Maintain quality checks, cash handling, and safety procedures.
• Monitor inventory and assist with orders as needed.
• Handle customer escalations calmly and professionally.
• Learn wash process and equipment for knowledge expansion.
• Participate in training and pursue growth opportunities.

Skills

Leadership experience

Customer service

Verbal communication

IT proficiency

POS systems

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

POS systems

Microsoft Office

Job description

Location: 620 Griswold Rd, Elyria, Ohio, 44035

Job Description: Become a part of our team and earn a competitive hourly rate of $22.00, with the additional opportunity to qualify for additional incentives based on site performance. As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you’re starting your career or looking to take it to the next level, we’re here to support your journey. At Clean Express Auto Wash, we’re more than just a car wash—we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond.

Why You’ll Love Working Here

Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program. Secure future: 401k with up to 4% company match. Recognition programs: Ongoing training and professional development, Unlimited Wash Club membership, 50% off retail items, Company-provided uniforms, Educational reimbursement, Paid vacation (per Employee Manual).

Where Clean Cars Begin

As an Assistant Site Manager, you will assist the site manager to ensure the store is operating and exceeding customer service needs. You will also focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! Your workday will also consist of, but not be limited to:

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.
• Successful management of labor and staff scheduling Effective P&A management through monitoring of chemicals, utilities, and other expenditures.
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand the knowledgebase.
• Further growth through educational/training opportunities.
• Perform other related duties as required and assigned.

What You’ll Need to Shine

• High school diploma or equivalent required
• Associate or bachelor’s degree preferred
• Minimum of 1 year of leadership experience
• At least 2 years of customer service experience, including de-escalation tactics
• Basic IT and computer proficiency, including POS systems and Microsoft Office
• Ability to work flexible hours, including weekends
• Strong verbal communication skills to effectively engage with customers
• Capability to provide and follow clear directions
• Ability to close the site at least two nights per week and open as needed
• Ability to coach, mentor, and train
• Present professional image according to appearance guidelines

Work Environment and Physical Demands

• Required to stand and move throughout the site for the entire shift.
• Ability to work on your feet for an entire shift in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Ability to lift 25lbs.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

At Express Wash Concepts (EWC), our rapid growth is creating exciting new opportunities — and we’re looking for talented, motivated individuals to join our team. Explore our open roles, discover the best fit for your skills, and track your progress throughout the hiring process. We’re excited to learn more about you and the impact you can make!

Founded in 2018, Express Wash Concepts is one of the nation’s fastest-growing express tunnel car wash operators and the parent company of five award-winning brands. With 130+ locations across six states — and more opening every month — we’ve earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for five consecutive years.

Why You’ll Love Working Here

Continuous training and development. Clear growth and development opportunities across 130+ locations. A supportive team environment focused on coaching, training, and celebrating wins. Opportunities to give back through community partnerships and EWC Cares. 401(k) with company match up to 4%. Complimentary Unlimited Wash Club Membership. Company-provided uniforms. Paid vacation. Educational reimbursement. Better. Brighter. Together.