Assistant Site Manager

Express Wash Operations LLC; Town of Oneonta (NY); On-site; USD 42,000 - 70,000; Full time

Job summary

Whistle Express is seeking an Assistant Site Manager to work alongside the Site Leader to keep operations running smoothly, develop the team, and own guest experiences on a fast-paced outdoor site. You will lead, train, and support staff while driving service quality and revenue through promotions.

The role emphasizes ownership of outcomes, proactive problem-solving, and a track record of supervising teams in dynamic environments.

Qualifications

• Proven ability to lead and develop a team in a fast-paced environment.
• Strong customer service and communication skills.
• Experience supporting sales goals and promotions.
• Good problem-solving and decision-making capabilities.
• Understanding of daily operations and safety procedures.

Responsibilities

• Onboard and develop team members, ensuring alignment with company values and site procedures.
• Greet customers, answer questions about services and promotions, resolve concerns with urgency.
• Assist with scheduling and shift management to balance workload.
• Promote unlimited wash memberships and other services to boost revenue.
• Identify operational issues and propose practical improvements to keep the site running smoothly.

Skills

Team leadership

Customer service

Sales skills

Problem solving

Operations awareness

Job description

You are ready to run something. Here is your chance to prove it. The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team, owning the guest experience, solving problems in real time, and holding the standard when no one is asking you to. This is the proving ground for Site Managers. Most of ours came up through this exact role. If you are ready to stop waiting for your moment and start building toward it, this is where that work begins.

Key Responsibilities:

Team Development & Support

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.

Customer Experience

• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.

Operational Excellence

• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.

Sales Support

• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Problem-Solving and Decision Making

• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

What We’re Looking For

We are not looking for someone who manages tasks. We are looking for someone who develops people and owns outcomes. You have led people before, and you know what it takes to hold a team to a standard. You take ownership of outcomes, not just effort. Results matter, and you know how to drive them. You are a natural problem-solver. You diagnose quickly, make decisions with confidence, and follow through. You build people up. The best leaders at Whistle make the people around them better. You are comfortable working in a fast-paced, physically active, outdoor environment. Prior management or supervisory experience preferred. A track record of ownership matters more than a specific title. Big things start here. The leaders who run Whistle markets tomorrow are in this role today. Come build with us.

Base Pay Range

Take 5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S. and still growing. Known for being fast, friendly, and convenient, we’re also committed to being a great place to work. At Take 5, people come first – both our team members and our customers. Do you bring a positive attitude and enjoy being part of something bigger? We’re looking for driven, outgoing individuals who are ready to make an impact. Start your career with Take 5 today.

We believe in growing our team from within and welcome applicants from all backgrounds and experience levels.

Learn with us, grow with us – we’re ready to invest in your success.