Assistant Site Manager

Take 5 Car Wash; Lexington (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Whistle Express is seeking an Assistant Site Manager to work with the Site Manager to keep operations moving at full speed, develop the team, own the guest experience, and solve problems in real time while upholding standards.

This role is a proving ground for site leaders, requiring leadership in a fast-paced outdoor environment, with responsibilities spanning team development, customer experience, operations, sales support, and problem solving to ensure daily success.

Qualifications

• You have led people before and know how to hold a team to a standard.
• You take ownership of outcomes, not just effort; results matter.
• You are a natural problem-solver, diagnose quickly and decide with confidence.
• You build people up and help others improve and grow.
• You are comfortable in a fast-paced, outdoor environment.
• Prior management or supervisory experience is preferred.

Responsibilities

• Develop and support the team, onboarding and coaching as needed.
• Deliver exceptional guest experiences and address service questions.
• Maintain safe, clean operations and report issues promptly.
• Promote memberships and upsell services to drive site goals.
• Identify operational challenges and collaborate on improvements.

Skills

Leadership

Ownership

Problem-solving

People development

Outdoor environment

Supervisory experience

Job description

You are ready to run something. Here is your chance to prove it.

The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team, owning the guest experience, solving problems in real time, and holding the standard when no one is asking you to.

This is the proving ground for Site Managers. Most of ours came up through this exact role. If you are ready to stop waiting for your moment and start building toward it, this is where that work begins.

Key Responsibilities:

Team Development & Support

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.

Customer Experience

• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.

Operational Excellence

• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.

Sales Support

• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Problem-Solving and Decision Making

• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

#LI-DNI

**WhatWe’reLooking For**

We are not looking for someone who manages tasks.
We are looking for someone who develops people and owns outcomes.

• You have led people before, and you know what it takes to hold a team to a standard.

• You take ownership of outcomes, not just effort. Results matter, and you know how to drive them.

• You are a natural problem-solver. You diagnose quickly, make decisions with confidence, and follow through.

• You build people up. The best leaders at Whistle make the people around them better.

• You are comfortable working in a fast-paced, physically active, outdoor environment.

• Prior management or supervisory experience preferred.A track recordof ownership matters more than a specific title.

Big thingsstart here. The leaders who run Whistle markets tomorrow are in this role today.

Come build with us.

#LI-DNI

Base Pay Range

$14.00 - $18.00