Assistant Site Manager

Whistle Express Car Wash; Forest (VA); On-site; USD 16,000 - 28,000; Full time

Job summary

Whistle Express Car Wash is seeking an Assistant Site Manager to work alongside the Site Manager, leading a team to deliver excellent guest experiences and uphold company standards. You will help develop the team, manage scheduling, and resolve issues in real time at an outdoor, fast-paced location.

Responsibilities include onboarding, coaching, upselling memberships, safety, and daily operations. The role emphasizes ownership, initiative, and a customer-first approach to drive service and sales

Qualifications

• Leadership experience in a supervisory role.
• Ability to own outcomes and drive results.
• Strong problem-solving and decision-making skills.
• Experience developing and supporting teams in a fast-paced setting.
• Customer-focused approach to service and sales.

Responsibilities

• Team development and onboarding.
• Provide guidance and support to team members to help them succeed.
• Assist with scheduling and shift management.
• Promote a positive team culture and handle conflicts.
• Identify training needs and coordinate development opportunities.
• Greet customers and ensure a welcoming experience.
• Answer questions about services, memberships, and promotions.
• Promote unlimited wash memberships and other services.
• Monitor operations and report issues to the Site Leader.
• Support safety and daily maintenance of the site.
• Assist with inventory and restocking as needed.
• Suggest improvements to keep operations smooth.
• Assist in upselling services and promotions.
• Track sales activity and provide feedback on revenue opportunities.
• Identify and resolve operational issues promptly.

Skills

Leadership experience

Ownership mindset

Problem-solving

Team development

Customer focus

Job description

You are ready to run something. Here is your chance to prove it. The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team, owning the guest experience, solving problems in real time, and holding the standard when no one is asking you to. This is the proving ground for Site Managers. Most of ours came up through this exact role. If you are ready to stop waiting for your moment and start building toward it, this is where that work begins.

Key Responsibilities

• Team Development & Support - Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.
• Customer Experience - Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.
• Operational Excellence - Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.
• Sales Support - Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.
• Problem-Solving and Decision Making - Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

What We’re Looking For

• You have led people before, and you know what it takes to hold a team to a standard.
• You take ownership of outcomes, not just effort. Results matter, and you know how to drive them.
• You are a natural problem-solver. You diagnose quickly, make decisions with confidence, and follow through.
• You build people up. The best leaders at Whistle make the people around them better.
• You are comfortable working in a fast-paced, physically active, outdoor environment.
• Prior management or supervisory experience preferred. A track record of ownership matters more than a specific title.

Base Pay Range

$11.50 - $20.60

Company Culture

• Be Curious - We have a drive to learn, grow, challenge, and explore better ways of doing things.
• Take Accountability - We take ownership of our actions, commitments, and results.
• Show respect - We value every person by listening openly, communicating honestly, and treating others with dignity.
• Pursue Excellence - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.