Assistant Site Manager

Carwashexpress; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Carwashexpress is looking for an Assistant Site Manager in Charlotte, North Carolina. This full-time role involves onboarding new team members, enhancing customer experience, and ensuring operational excellence at the site. Responsibilities include team support, customer engagement, and promoting services to improve sales. The ideal candidate should possess strong customer service skills, leadership abilities, and an aptitude for problem-solving. Join a growing company committed to team and customer satisfaction.

Qualifications

• Experience in customer service or retail management is preferred.
• Ability to lead and develop a team effectively.
• Strong verbal and written communication skills.

Responsibilities

• Assist in onboarding new team members and promote company values.
• Greet customers and ensure a welcoming environment.
• Check equipment functionality and assist in maintaining cleanliness.
• Promote services and memberships during customer interactions.

Skills

Customer service skills

Team leadership

Sales abilities

Problem-solving skills

Communication

Job description

Assistant Site Manager page is loaded## Assistant Site Managerlocations: 399 - Charlotte-Coliseum Crossingtime type: Full timeposted on: Posted Todayjob requisition id: JR102507# Key Responsibilities:**Team Development & Support*** Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.* Provide guidance and support to team members as needed to help them improve and succeed.* Support scheduling and shift management to ensure adequate staffing and fair team workload.* Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.* Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.# Customer Experience* Greet customers warmly and ensure they feel welcomed and valued at every visit.* Answer customer questions about services, membership options, and promotions clearly and courteously.* Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.* Promote unlimited wash memberships and other services to enhance customer engagement and retention.* Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.# # Operational Excellence* Check equipment daily to ensure proper functionality and report any issues to the Site Leader.* Support site safety by following protocols and helping team members maintain safe work practices.* Assist with routine cleaning and maintenance to uphold quality standard.* Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.* Help identify operational challenges and suggest improvements to keep daily operations running smoothly.# Sales Support* Promote unlimited wash memberships and other services to customers during their visit.* Assist in upselling additional services or products to help achieve site sales goals.* Support the implementation of site promotions and marketing initiatives.* Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.# Problem-Solving and Decision Making* Respond to customer concerns and questions, escalating to the Site Leader when necessary.* Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.* Make quick, informed decisions to keep daily operations on track and minimize disruptions.* Collaborate with team members to address challenges and improve overall site performance.#LI-DNI*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*Take 5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S. and still growing. Known for being fast, friendly, and convenient, we’re also committed to being a great place to work. At Take 5, people come first - both our team members and our customers.